Project Advisor

Participate in pilots, tests, and special projects as business needs require, providing frontline feedback on new tools, scripts, and processes.

Flex to support other lines of business (LOBs) on a temporary basis when COE capacity is needed elsewhere.

Surface homeowner feedback and insights that inform broader service and process improvements.

Collaborate with team members and leadership to share knowledge and best practices.

Actively participate in Learning & Development activities that support both team growth and personal development.

Support team goals and initiatives aimed at improving performance and customer satisfaction.

Meet or exceed performance metrics, including Service Request (SR) conversion rate, matches per session, customer satisfaction (CSAT), and quality/accuracy scores.

Seek and apply feedback from leadership to continuously improve performance and customer interactions.

Maintain accurate, complete records of customer interactions and transactions in designated systems.

1+ years of experience in a call center, outbound sales, or customer service environment.

Excellent verbal and written communication skills.

Strong problem-solving skills with the ability to think quickly and resolve issues effectively.

Ability to multitask and prioritize in a fast-paced, metrics-driven environment.

Detail-oriented, with a consistent focus on high-quality customer service.

Adaptable and willing to learn new skills, tools, and processes — including participating in pilots and tests as needed.

Commitment to upholding company values and delivering an exceptional homeowner experience.

Prior experience in an outbound-calling or proactive-outreach role.

Familiarity with call center systems and dialer software.

Proficiency with Google Suite tools (Gmail, Drive, Docs, Sheets, Calendar).

This is a remote position and the ideal candidate will permanently reside in one of the following states: Alabama, Arizona, Arkansas, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin or Wyoming. If you live in a state that is not listed, you should look for other job postings on our careers page that may make more sense for your location. Angi currently has an office in the following city/states: 1) Denver, CO, 2) Indianapolis, IN, and 3) New York City, NY, which are available for use if you reside near these locations.

Angi currently has an office in the following city/states: 1) Denver, CO, 2) Indianapolis, IN, and 3) New York City, NY, which are available for use if you reside near these locations.

We have a 'camera on' culture for virtual meetings. Team members must utilize all company provided equipment, including the webcam, for all team communications.

We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.

Angi Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Our hiring process may utilize artificial intelligence (AI) tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.

This job post is scheduled to close on August 31, 2026. This is not the timeline by which we expect to fill the role, rather when we expect to limit new applications.

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