Program Support Coordinator - Pharmacy Technician at ConnectMed360 — Remote, USA | Base Career

Full Job Posting

401k with a match
Paid Time Off and Paid Holidays
Tuition Reimbursement
Company paid benefits – life; and short and long-term disability
Receives and coordinates all program referrals and performs the following activities (but not limited to): savings card activations; insurance verification; test claims, prescription billing and billing error resolution; prior authorization assistance; customer service.
Serves as primary contact for receiving phone calls from patients and physicians.
Responsible for identifying and forwarding phone calls that are clinical in nature (e.g., dosing directions, adverse events, counseling, etc.) to Staff Pharmacists.
Documents and meticulously makes notations in each patient’s profile regarding every update and aspect of patients’ care or physicians’ needs.
Maintain HIPAA patient confidentiality
Uses discretion and independent judgment in handling customer complaints received, while documenting and forwarding to appropriate team members.
Ensures that all prescriptions are billed in accordance with Medicare/DMEPOS, federal, state, and local regulations and laws.
Communicates with Department Supervisor and/or Program Director on noteworthy program updates or obstacles.
Must exhibit excellent skills in the following areas: verbal/written communication, computer/data entry/software proficiency, interpersonal and relationship-building skills, self-discipline, attention to detail, and the ability to maintain strict confidentiality.

Program Support Coordinator - Pharmacy Technician