Program Specialist

The Program Operations Specialist will support all Program Operations functions.

This position is a part of a fast-paced operations team that manages program calculations and payment fulfillment. Team members will serve as subject matter experts and will provide high-quality service to our clients.

You must be able to look at the big picture from both business and technology perspective, possess strong analytical, design, and problem-solving skills.

Collaborate with stakeholders to understand their needs and requirements.

Create and test program calculations in the program calculation tool.

Assist Quality Assurance Engineers with calculation testing.

Perform basic SQL queries.

Assist with testing supplemental payment materials, like checks and payment statements.

Assist with client facing portal configurations.

Triage and respond to or assign tier 2 customer support requests related to Program Operations.

Participate in testing and validating new systems and processes to meet business requirements. May include client/solution onboarding, as well as new feature deployments impacting AGDATA’s program operations.

Identify opportunities for process improvements and contribute to ongoing optimization efforts.

Bachelor’s degree or equivalent experience of at least 3 years working with data

MS Excel experience, specifically intermediate Excel skills like VLOOKUP, pivot tables

Strong problem solving, critical thinking and troubleshooting skills