paycor
Program Operations Coordinator
Summer Search
New York City, USA
Full-time
Entry · 2+ years experience
Hybrid
USD 34.01-36.06 hourly / hour
Discovered 1 weeks ago
Salesforce
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- Coordinate all pre-trip requirements, including but not limited to applications, identification cards, etc.
- Coordinate all logistics of pre- and post-trip student events, such as summer experience orientations, info-sessions & trip preparation workshops, and post-experience integration events. Support training of site staff in summer experience student preparation, family engagement, and annual summer readiness practices annually.
- Inform process improvements intended to streamline and scale existing operations.
- Support Associate Director with contact with Summer partners, ensuring strong communication, customer service, and accurate & timely information sharing.
- Use Salesforce database to track the student experience application process for all students attending summer experiences and use that data to share timely updates.
- Attend Summer Experience cohort meetings on a bimonthly-monthly basis dependent on season
- Stay up to date with all national insurance policies & guidelines and support site specific compliance
- Support development and distribution of outreach materials (presentations, fliers, posters, info sheets) and maintain a calendar of outreach events.
- Collaborate with school partners, referral networks, and community organizations to maximize visibility and recruit a diverse pool of applicants.
- Track student interest and applications in Salesforce, ensuring accurate follow-up and communication with students and families.
- Support communication with school and community partners, ensuring strong communication, accurate & timely information sharing, and high quality customer service.
- Lead outreach presentations and tabling events at partner schools and with community partner organizations in collaboration with site leadership.
- In collaboration with Associate Director, support the continuous improvement of workflows that support recruitment, enrollment, and summer experiences.
- Partner with national teams to inform systems enhancements, reporting needs, and operational improvements.
- Maintain high standards for data quality, process consistency, and operational effectiveness across program functions.
- Support operational projects that strengthen program delivery and organizational effectiveness.
- Maintain program documentation, operating procedures, and key operational timelines.
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