Program Manager

Essential Duties & Responsibilities

• Serve as the primary program interface for assigned customer accounts; drive strategic roadmaps, growth opportunities, and customer satisfaction.
• Lead customer communications: program reviews, executive updates, commercial discussions (e.g., scope, timing, funding), and issue escalation/resolution.
• Ensure alignment between customer requirements, internal capabilities, and contractual commitments (SOW, PO coverage, deliverables).
• Own end‑to‑end program delivery across multiple projects: scope, schedule, risk, quality, and change control.
• Develop and maintain integrated master schedules aligned to quoted lead times and incorporate all customer deliverables; ensure routine updates and proactive stakeholder communication.
• Apply disciplined program management practices across internal and external teams, including action‑item tracking, meeting minutes, priority setting, structured problem solving, and timely escalation.
• Lead, coach, and develop project engineers; set priorities, remove roadblocks, ensure consistent execution standards.
• Plan and manage resource capacity/utilization across programs (engineering, quality, operations, supply chain), balancing workload and timelines.
• Foster a high‑performance culture with accountability to milestones, quality, and cost targets.
• Maintain strong financial oversight: budget adherence, cost tracking, forecast accuracy, and margin management.
• Manage scope through disciplined change control; ensure changes are documented, approved, and financially covered.
• Validate PO coverage and customer funding for all work performed; monitor labor charging and ensure accurate allocation and recovery.
• Support pricing, cost recovery, and commercial negotiations; partner with Sales on quotes and
• opportunity shaping.
• Establish and run program governance
• Deliver concise, data‑driven updates to internal leadership and customer executives, including KPI dashboards, risk posture, and scenario plans.
• Ensure compliance with internal procedures, customer requirements, and applicable regulatory standards.
• Collaborate with Operations to ensure a seamless transition into manufacturing; provide support post‑RTM and drive resolution of early‑production or sustaining issues.
• Oversee validation documentation (e.g., protocols, reports, summaries) and ensure completeness, accuracy, and compliance.
• Champion right‑first‑time documentation and verification/validation rigor.
• Ensure adherence to applicable quality systems and regulatory requirements.
• Maintain a safe work environment by following all company safety policies and procedures.
• Mentor and develop project engineers and junior engineers, providing guidance on program execution, technical growth, and professional development while supporting defined career paths.
• Advocate for assigned team members, ensuring individual performance objectives and development goals are aligned with site priorities, business objectives, and annual planning cycles.
• Conduct regular one ‑ on ‑ one meetings with Project Engineers to ensure alignment on program expectations, workload, performance feedback, and personal development goals.
• Provide clear direction, constructive feedback, and support to enable consistent execution, accountability, and continuous improvement across programs.
• Partner with functional and site leadership to support performance evaluations, goal setting, and talent planning initiatives.
• Regular attendance and professionalism are required.
• Perform other duties as assigned.