Program Manager

Job responsibilities

• Expert Delivery Leadership: Serve as seasoned delivery leaders, primarily focused on the successful executionof outcome-based and fixed-fee engagements.
• Stakeholder Management: Excel at managing stakeholders, interfacing with TW global and client teams toclearly articulate business value.
• Multi-Workstream Management: Manage delivery of multiple parallel workstreams across different clientaccounts.
• Operational Management: Interface with the Business Ops team for client financial tracking.

Technical Skills

• Manage scope diligently within the client budget, given it is an outcome-based / fixed-fee model.
• Ensure milestone-based reporting for timely revenue recognition.
• Implement rigorous change management to maintain the sold CGM intact.
• Maintain tight RAIDD (Risks, Assumptions, Issues, Dependencies & Decisions) management.
• Set up delivery workstreams, including resourcing, in close collaboration with delivery leaders in other regions.
• Drive workstream inception/discovery.
• Align on the final delivery plan.
• During closure of workstreams, capture actuals vs planned for staffing, financials, and feedback to internalsystems for continuous improvement on accuracy.

Professional Skills

• Capability Building: Drive specialized skill training necessary for the workstream.
• Technical Acumen: Possess a foundational understanding of AI platform/accelerator-based execution, or demonstrate the ability toramp up quickly on new technologies.

Learning & Development