Program Manager, Product

As a Program Manager on the Technology team, you will be responsible for driving execution across one or more key initiatives within a core product or business domain. You will partner closely with Technology professionals and cross-functional leaders to ensure work is well-coordinated, risks are managed, and outcomes are delivered.

You will:

Lead the execution of cross-functional programs and initiatives, partnering closely with Product, Design, Engineering, Data, and other stakeholders, including Operations, Compliance, Customer Success, Product Marketing, and Sales

Support program planning and definition by determining program goals, scope, workstreams, and success metrics in partnership with functional leaders

Participate in and help drive discovery activities to understand business needs, constraints, and dependencies, translating findings into clear plans, milestones, deliverables, and timelines

Coordinate work across multiple teams, tracking dependencies, risks, and progress to keep initiatives moving forward

Facilitate program operating rhythms such as working sessions, check-ins, milestone reviews, and retrospectives

Develop, maintain, and own core program artifacts, including project plans, status updates, documentation, calendars, and risk logs

Communicate progress, risks, and key decisions to stakeholders and leadership with clarity and consistency

Identify, document, and escalate risks, blockers, and trade-offs in a timely manner, proposing options and recommendations when possible

Support incident and escalation management by organizing response workflows, maintaining visibility into status and risks, and ensuring timely communication and follow-up across stakeholders

Collect, track, and analyze data to inform decisions, measure progress, and surface insights

Support change management and rollout efforts, including coordination of enablement, documentation, and internal communications as needed

Engage with external vendors and partners to coordinate timelines, track deliverables, and support execution, in partnership with internal stakeholders and vendor managers

Contribute to the evolution of program management practices, templates, and operating norms across the Technology organization

Perform other related duties as assigned

As a Program Manager, how results are achieved is paramount for your success and ultimately results in our success as an organization. In this role, your foundational knowledge, skills, abilities, and personal attributes are anchored in the following:

Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual, and nonverbal communication skills, as well as listening skills to gain understanding.

Teamwork and communication- putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.

Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.

Results-driven- consistently achieves results, even under difficult circumstances.

Strategic mindset - anticipates future trends and implications accurately; articulates credible pictures and visions of possibilities that will create sustainable value.

Influence & leadership - fostering a community of knowledge-sharing, collaboration, mentorship, and forward-thinking

Detail-oriented- exercises extreme attention to detail; is thorough, accurate, organized, productive, and seeks to understand both the cause and effect of a situation.

Ethical practice- the ability to integrate core values, integrity, and accountability throughout all organizational and business practices.

Customer focus- builds strong customer relationships and delivers customer-centric solutions.

Analytical- uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.

Good judgment- the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

Camaraderie - Day to day, you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.

Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.

Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.

Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.

Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com. Your comfort and success matter to us, and we're here to ensure an inclusive experience.

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