Program Manager, People Operations

Role Description

Responsibilities

• Oversee the day-to-day operations of the global Contingent Workforce program.
• Serve as a primary point of contact for CW processes, escalations, and program-related questions from MSP.
• Partner with the MSP, suppliers, hiring managers, HR, Legal, Procurement, and other stakeholders to ensure consistent program execution.
• Monitor program processes, identify gaps and opportunities, and implement improvements that increase efficiency and reduce risk.
• Maintain and continuously improve CW policies, processes, documentation, and governance.
• Support reporting, compliance, and program performance tracking.
• Support ServiceNow enhancements and updates.
• You’ll work with Dropbox vendors to troubleshoot and resolve day to day issues/inquiries.
• You’ll develop and ensure standard HR operating procedures are in place with clear SLAs
• You’ll collaborate with partners in HR, Recruiting, and Finance to conduct root cause analysis and develop corrective action plans when issues arise, ensuring the highest quality employee experience
• You’ll work closely with the HR Project Managers to support project execution and continuous process improvement and onboarding and Contingent workforce operations.
• You’ll maintain documentation for each part of the service, and drive communication outwards to stakeholders when necessary.