Program Manager – Patient Support Services

• Bachelor's degree in Healthcare Administration, Business Administration, or related field (or equivalent experience).
• 5+ years of program or operations management experience in a healthcare setting.
• Experience managing large, 24 hours a day/7 day a week/ 365 days a year, multi-shift teams in a clinical or hospital environment.
• Knowledge of patient access functions (scheduling, admissions, registration).
• Experience supporting federal or government healthcare contracts preferred.
• Proven ability to adapt quickly and perform in a fast-paced clinical research environment.
• Proficiency in Microsoft Office and healthcare information systems.
• Demonstrated critical thinking, sound judgment, and effective decision-making skills.
• Strong verbal and written communication skills, with the ability to convey complex information clearly and effectively.

• Located within a clinical research hospital environment at the NIH Clinical Center.
• Requires coordination across multiple departments supporting complex research protocols.
• Flexibility is essential; role may require extended hours or schedule adjustments to support patient care and research priorities.
• Expected to remain available and able to report for duty as needed, including during inclement weather, holidays, or emergency situations.
• Hours of Operations - 24 hours a day, 7 days a week, 365 days a year.

KIC offers a comprehensive benefits package to eligible full-time employees including: Medical, Dental, and Vision Insurance, 401k with Match, Life and ADD Coverage, Short and Long Term Disability, Paid Time Off and Holidays, Education Assistance/Tuition Reimbursement, Employee Assistance Program, Employee Discount Program, and more!

Apply online at our website: https://kikiktagruk.applicantpool.com/

This is not to be an exclusive list of all responsibilities, duties, and skills required of the person in this job.

KIC is an Equal Opportunity Employer as to all protected groups, including protected veterans and individuals with disabilities.

Pursuant to The Alaska Native Claims Settlement Act 43 U.S.C.

Sec. 1601 et seq., and federal contractual requirements, Kikiktagruk Inupiat Corporation may legally grant certain preference in employment opportunities to KIC Shareholders and their Descendants.

Successful candidates must adhere to KIC's Drug and Alcohol policy/testing requirements and may be required to pass a background and/or Motor Vehicle Records check.

The salary range for this position is based on several factors, including relevant experience, education, skills, and current market conditions.