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Program Manager - Operations
Dozee
Bengaluru, IND
Full-time
Entry · 2+ years experience
Onsite
Discovered 3 weeks ago
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Key Skills for This Role
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Key Responsibilities
- Own projects end-to-end — from defining the problem and approach to execution and measurable outcomes
- Build processes and solutions from scratch where there is no existing playbook
- Coordinate with cross-functional teams including Sales, Operations, Customer Success, Product, Technology and Finance
- Identify bottlenecks, solve problems and pivot quickly based on data and feedback
- Identify opportunities for automation and process improvement and drive their implementation
- Build dashboards, trackers and operating mechanisms to improve visibility and execution
- Track key metrics and regularly communicate progress, risks and outcomes to leadership
- Distributor Channel Management: Build and operationalize processes, tracking mechanisms and performance dashboards for Dozee's distributor network.
- Digital Outreach Automation: Design and automate client outreach journeys, including segmentation, communication workflows, follow-ups and performance tracking.
- Other projects may span business operations, customer success, sales, automation and strategic initiatives .
What We’re Looking For
Graduate from a Tier-1 college/institute
2–6 years of experience in program management, consulting, strategy & operations, business operations, product operations or similar roles
Experience executing projects from scratch and handling ambiguous problem statements
Strong problem-solving and analytical skills
Strong cross-functional stakeholder management skills
Hands-on experience with automation, AI, no-code/low-code tools or process improvement
Strong ownership, execution orientation and ability to work independently
Excellent communication and ability to manage multiple priorities
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