Program Manager II (Recycling and Refuse Collections Operations), Grade N25

WHO WE ARE

WHO WE ARE LOOKING FOR

Position Duties

• This position leads the Field Operations Team and manages the daily recycling and refuse collection services for single-family homes and townhomes. Key duties and responsibilities include, but are not limited to the following: Supervising field operations team, assigning work, providing instructions, reviewing completion of assignments, conducting performance plans and appraisals, and following up to ensure prompt fulfilment of resident Service Requests assigned to Field Operations Team. Coordinating with County-contracted recycling and refuse collection service providers, ensuring contractor performance and compliance with the provisions of the single-family residential recycling and refuse collection service agreements, and County laws and regulations. Overseeing annual truck inspection process and notifying contractor of vehicle maintenance issues and ensuring collection routes are updated as needed to maintain proper collection efficiencies. Managing food scraps recycling collection services, including responding to resident inquiries and coordinating with the food scraps recycling contractor, responding to requests for information, requests for inclusion in the program, following up on resident complaints of service issues, and oversight of the delivery of food scraps recycling containers and starter kits to participants. Serving as Recycling and Refuse Services liaison with residents, and County staff in other DEP sections, divisions, and other County departments to address concerns and resolve complaints. Investigating and evaluating new recycling and refuse collection initiatives for the single-family residential sector to increase recycling and reduce waste, including implementation of programs or services. Responding to resident service requests for recycling and refuse collection services,informationand complaints. Responding both orally and in writing to diverse audiences, identifying and resolving collection issues and concerns, and contacting residents to resolve complaints. Analyzing field survey results and implementing new initiatives designed to reduce waste and increase recycling at the curb. Ensuring that all service requests submitted to the County’s MC311 system pertaining to the County’s recycling and refuse collection systems and programs and assigned to the Field Operations team are properly assigned and fulfilled within the required time frame. Developing and providing detailed reports to Division management and to the collection companies for review and follow-up. Monitoring and tracking established budget targets and advising management of status, achievement, and implications of budget decisions rendered. Assisting the Section Chief in developing metrics, evaluations, and assessments to measure the effectiveness of County-provided recycling and refuse collection services. This position is expected to perform work in both an office setting, as well as in the field. The ability to drive routes and monitor contractors for performance and address service issues is required. This position requires possession of a valid driver's license and the ability to drive a County vehicle to oversee collection routes, monitor contractor performance, address service issues as needed, and participate in community meetings and presentations. Occasional evening, early-morning, or weekend work outside normal business hours may be required. As a manager/supervisor of unionized employees, this position has a responsibility for fostering a positive labor relations environment based on mutual trust, respect, and cooperation. To ensure a positive workplace and to comply with federal, state, and County laws, the incumbent Is responsible for completing mandatory trainings within the first three to six months or within the specified timeframe.
• This position leads the Field Operations Team and manages the daily recycling and refuse collection services for single-family homes and townhomes.

Key duties and responsibilities include, but are not limited to the following

• Supervising field operations team, assigning work, providing instructions, reviewing completion of assignments, conducting performance plans and appraisals, and following up to ensure prompt fulfilment of resident Service Requests assigned to Field Operations Team.
• Coordinating with County-contracted recycling and refuse collection service providers, ensuring contractor performance and compliance with the provisions of the single-family residential recycling and refuse collection service agreements, and County laws and regulations.
• Overseeing annual truck inspection process and notifying contractor of vehicle maintenance issues and ensuring collection routes are updated as needed to maintain proper collection efficiencies.
• Managing food scraps recycling collection services, including responding to resident inquiries and coordinating with the food scraps recycling contractor, responding to requests for information, requests for inclusion in the program, following up on resident complaints of service issues, and oversight of the delivery of food scraps recycling containers and starter kits to participants.
• Serving as Recycling and Refuse Services liaison with residents, and County staff in other DEP sections, divisions, and other County departments to address concerns and resolve complaints.
• Investigating and evaluating new recycling and refuse collection initiatives for the single-family residential sector to increase recycling and reduce waste, including implementation of programs or services.
• Responding to resident service requests for recycling and refuse collection services,informationand complaints.
• Responding both orally and in writing to diverse audiences, identifying and resolving collection issues and concerns, and contacting residents to resolve complaints.
• Analyzing field survey results and implementing new initiatives designed to reduce waste and increase recycling at the curb.
• Ensuring that all service requests submitted to the County’s MC311 system pertaining to the County’s recycling and refuse collection systems and programs and assigned to the Field Operations team are properly assigned and fulfilled within the required time frame.
• Developing and providing detailed reports to Division management and to the collection companies for review and follow-up.
• Monitoring and tracking established budget targets and advising management of status, achievement, and implications of budget decisions rendered.
• Assisting the Section Chief in developing metrics, evaluations, and assessments to measure the effectiveness of County-provided recycling and refuse collection services.
• This position is expected to perform work in both an office setting, as well as in the field. The ability to drive routes and monitor contractors for performance and address service issues is required.
• This position requires possession of a valid driver's license and the ability to drive a County vehicle to oversee collection routes, monitor contractor performance, address service issues as needed, and participate in community meetings and presentations.
• Occasional evening, early-morning, or weekend work outside normal business hours may be required.
• As a manager/supervisor of unionized employees, this position has a responsibility for fostering a positive labor relations environment based on mutual trust, respect, and cooperation.
• To ensure a positive workplace and to comply with federal, state, and County laws, the incumbent Is responsible for completing mandatory trainings within the first three to six months or within the specified timeframe.

Minimum Qualifications

• Experience : Thorough five (5) years of professional experience overseeing and/or providing weekly residential recycling and refuse collection services, or experience in solid waste service operations/programs. Education : Graduation from an accredited college or university with a Bachelor’s Degree. Equivalency : An equivalent combination of education and experience may be substituted License : Possess and maintain at all times a valid Class "C" (or equivalent) driver's license from the applicant's state of residence.
• Experience : Thorough five (5) years of professional experience overseeing and/or providing weekly residential recycling and refuse collection services, or experience in solid waste service operations/programs.
• Education : Graduation from an accredited college or university with a Bachelor’s Degree.
• Equivalency : An equivalent combination of education and experience may be substituted
• License : Possess and maintain at all times a valid Class "C" (or equivalent) driver's license from the applicant's state of residence.

Other Qualifications

• All applicants will be reviewed by the Office of Human Resources (OHR) to determine whether they meet the minimum qualifications. Applicants who meet the minimum qualifications will be rated as “Qualified,” placed on the Eligible List, and may be considered for an interview. Preference for interviews will be given to applicants with experience in the following areas: Experience in providing or overseeing single-family residential recycling and refuse collection programs. Experience in managing recycling and refuse collection fleets, including equipment, personnel, and routing. Experience in written and oral communication and customer service regarding complex and controversial issues to a wide variety of diverse audiences. Experience recognizing and analyzing problems and developing a course of action. Experience in personnel management, including team building, planning, managing, directing, and supervising work of subordinate employees (professional, administrative, and/or labor/trades personnel) in a union environment. Experience in fiscal/contract management. If selected for further consideration for this position, you may be required to provide evidence demonstrating that you possess the knowledge, skills, and abilities identified on your resume.
• All applicants will be reviewed by the Office of Human Resources (OHR) to determine whether they meet the minimum qualifications. Applicants who meet the minimum qualifications will be rated as “Qualified,” placed on the Eligible List, and may be considered for an interview.

Preference for interviews will be given to applicants with experience in the following areas

Benefits

• Leave Benefits Our generous leave package starts with non-MLS permanent and term employees earning 15 days of sick leave and 15 days of annual leave in their first year, as well as up to three additional personal days each calendar year. Positions in MLS earn 35 days of paid time off each year. In addition, we offer all employees 10 paid holidays. Our leave policies adhere to the Family Medical Leave Act of 1993, and we provide six weeks of paid parental leave for new parents. Retirement Benefits All permanent and term positions are eligible for robust retirement plans. Public safety positions are eligible for a defined benefit pension plan in which they are vested after only five years. Employees in non-public safety positions can participate in retirement plans that contribute up to 12 percent of their annual salary. All employees can also participate in a supplemental retirement plan, the 457 Deferred Compensation Plan, to contribute even more to their retirement goals. Tuition Assistance & Student Loan Forgiveness Montgomery County employees are eligible to participate in the Federal Public Service Loan Forgiveness Program. Participants who meet all requirements may qualify for forgiveness on the remaining balance on their Direct Loans after making 120 qualifying monthly payments under a qualifying repayment plan while working full-time in a qualifying public service position. To learn more about PSLF, please visit the Student Loan Repayment Benefits page. Our tuition assistance program allows you to receive up to $2,130 annually in tuition assistance to help you achieve a degree that supports your career path. Free Mass Transit Benefit County employees are entitled to use the RideOn Bus service for free with a valid County-employee ID. This benefit can be used any time of the day or evening, including weekends. We also offer a pre-tax flexible spending account to reduce the cost of other mass-transit options such as MARC trains and Metro. Reduced Child and Health Care Costs Working for Montgomery County also entitles permanent and term employees to participate in healthcare and childcare Flexible Spending Accounts. These plans allow eligible employees to save on a pretax basis for healthcare and dependent care costs incurred during the plan year. Employee Wellbeing We deeply care about your holistic wellness. Our award-winning wellness program, LiveWell, will support you in improving and maintaining your physical, mental, financial, social, and intellectual well-being. Learn more about our wonderful benefits available to you once you join our team. Montgomery County Benefits

Leave Benefits

• Our generous leave package starts with non-MLS permanent and term employees earning 15 days of sick leave and 15 days of annual leave in their first year, as well as up to three additional personal days each calendar year. Positions in MLS earn 35 days of paid time off each year. In addition, we offer all employees 10 paid holidays. Our leave policies adhere to the Family Medical Leave Act of 1993, and we provide six weeks of paid parental leave for new parents. Retirement Benefits All permanent and term positions are eligible for robust retirement plans. Public safety positions are eligible for a defined benefit pension plan in which they are vested after only five years. Employees in non-public safety positions can participate in retirement plans that contribute up to 12 percent of their annual salary. All employees can also participate in a supplemental retirement plan, the 457 Deferred Compensation Plan, to contribute even more to their retirement goals. Tuition Assistance & Student Loan Forgiveness Montgomery County employees are eligible to participate in the Federal Public Service Loan Forgiveness Program. Participants who meet all requirements may qualify for forgiveness on the remaining balance on their Direct Loans after making 120 qualifying monthly payments under a qualifying repayment plan while working full-time in a qualifying public service position. To learn more about PSLF, please visit the Student Loan Repayment Benefits page. Our tuition assistance program allows you to receive up to $2,130 annually in tuition assistance to help you achieve a degree that supports your career path. Free Mass Transit Benefit County employees are entitled to use the RideOn Bus service for free with a valid County-employee ID. This benefit can be used any time of the day or evening, including weekends. We also offer a pre-tax flexible spending account to reduce the cost of other mass-transit options such as MARC trains and Metro. Reduced Child and Health Care Costs Working for Montgomery County also entitles permanent and term employees to participate in healthcare and childcare Flexible Spending Accounts. These plans allow eligible employees to save on a pretax basis for healthcare and dependent care costs incurred during the plan year. Employee Wellbeing We deeply care about your holistic wellness. Our award-winning wellness program, LiveWell, will support you in improving and maintaining your physical, mental, financial, social, and intellectual well-being. Learn more about our wonderful benefits available to you once you join our team. Montgomery County Benefits

Supplemental Questions