Program Manager II

Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, is a trusted, integrated health care organization that fuels the latest advances in medical research, attracts the nation’s top specialty-trained doctors, hones renowned services and innovative programs, and engages in the important discussions people need to have about their health and end-of-life wishes. Care New England is helping to transform the future of health care, providing a leading voice in the ongoing effort to ensure the health of the individuals and communities we serve.

The Providence Center Program Manager II oversees daily program operations for two or more teams, developing and implementing peer support and recovery services for individuals affected by substance use disorders and co-occurring mental health conditions.

They provide leadership, ensure high-quality, recovery-oriented services, foster community partnerships, and promote evidence-based practices that support long-term recovery and wellness.

• Manage daily team operations and activities to ensure efficient, high-quality service delivery.
• Manage procedures, systems of continuous improvement, metrics and outcomes.
• Support staff hiring, onboarding, training, development and performance evaluations.
• Address performance issues, provide coaching to team members and promote a collaborative, professional team culture. Collaborate with HR partners on disciplinary actions as necessary.
• Manage program budgets, staffing schedules, and resource allocation. Oversee program expenditures.
• Provide back up to staff when needed by performing all duties associated with Peer Recovery Specialist, such as individual/group peer support.
• Participate in regular local/state meetings and recovery support services committees.
• Ensure services align with recovery-oriented, trauma-informed, and person-centered care principles.
• Develop and monitor peer support programming to meet organizational goals and community needs.
• Collaborate with clinical teams to coordinate comprehensive care for participants.
• Monitor program outcomes and prepare reports for leadership and funding agencies.
• Ensure compliance with federal, state, and organizational regulations, policies, and accreditation standards.