Program Manager (Data Center Services)

Responsibilities

• Directs and manages programs and possibly project managers that may include multiple large and complex project development from beginning to end.
• Defines and refines program and project scope, goals, timelines, milestones, and deliverables to support business goals in collaboration with senior management and stakeholders.
• Develops full-scale project plans and associated communications documents to identify and manage project timeline, dependencies, and critical path using appropriate tools.
• Sets, manages, and communicates program and project expectations to team members and stakeholders.
• Liaise with program and project stakeholders on an on-going basis.
• Estimates resources, participants, and preferred partner vendors needed to achieve program goals.
• Functions as leader for continuous improvement events and develops employees to be self-sufficient in continuous improvement tools.
• Aligns activities with corporate goals around safety, quality, delivery, and cost.
• Performs root cause analysis on gaps, identifies waste, and works with leadership to drive sustainable corrective action.
• Drafts and submits budget proposals, and recommends subsequent budget changes.
• Negotiates with other department managers for acquisition of required personnel.
• Determines and assesses need for additional staff or consultants and makes appropriate staffing adjustments during project cycle.
• Delegates tasks and responsibilities to subordinate Project Managers and personnel.
• Identifies and resolves issues and conflicts within project teams.
• Develops and delivers progress reports, proposals, requirements documentation, and presentations.
• Manages changes in project scope, identifies potential concerns, and devises contingency plans.
• Confers with customers on programs performance and evaluate areas for improvement and expanded services.
• Administers on-site human resource activities as required.
• Monitors programs effectiveness and prepares monthly reports, including cost, performance, service quality and improvements.