Program Manager - CRM Migration, Enterprise Transformation

7+ years of program/project management experience leading enterprise software implementations and migrations

5+ years of hands-on experience with CRM platforms (Salesforce Sales Cloud, Veeva CRM, Microsoft Dynamics) in implementation or migration roles

Proven track record of successfully delivering complex, multi-workstream CRM migration programs on time and within budget

Deep understanding of CRM data migration methodologies, including data extraction, transformation, loading (ETL), validation, and reconciliation

Experience managing CRM programs in life sciences, pharmaceutical, or biotech organizations with understanding of commercial operations (sales, marketing, medical affairs)

Strong knowledge of life sciences regulatory requirements and their impact on CRM systems (GxP, 21 CFR Part 11, GDPR)

Demonstrated ability to manage program budgets, resource plans, and financial reporting with accountability for program P&L

Excellent stakeholder management skills with ability to influence senior executives and build consensus across diverse teams

Expert communication skills with ability to translate technical concepts to business audiences and vice versa

Experience with program management methodologies (Waterfall, Agile, Hybrid) and PM tools (Smartsheet, Jira, MS Project, Asana)

PMP, PgMP, or equivalent project/program management certification

Salesforce Administrator or Advanced Administrator certification

Veeva CRM certification or Veeva Commercial Cloud experience

Experience with Salesforce/Veeva integrations to master data management (MDM), data warehouses, marketing automation (Marketo, Eloqua), or sample management systems

Background in commercial operations, sales operations, or marketing operations within life sciences

Experience leading CRM migrations from legacy systems (Siebel, SAP CRM) to modern cloud platforms

Familiarity with commercial data standards in life sciences (IQVIA, Definitive Healthcare, Komodo)

Change management certification (Prosci ADKAR, CCMP)

Technical background or experience with APIs, integration platforms (MuleSoft, Informatica), and data quality tools

Experience working with offshore/nearshore delivery teams in a global delivery model

Track record of building CRM practices or centers of excellence within consulting or pharma organizations

Working knowledge with AI Chatbots and LLM tools (Claude, ChatGpt)

Proficient in Smartsheet

Strategic program leadership with ability to manage multiple workstreams, balance competing priorities and drive results

Risk management and problem-solving in complex, ambiguous environments

Client relationship management and business development acumen

Data-driven decision making and analytical thinking

Adaptability and resilience in fast-paced, changing environments

Team leadership and cross-functional collaboration

Attention to detail and commitment to quality delivery

Slipstream is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream makes hiring decisions based solely on qualifications, merit, and business needs at the time.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.