Program Manager, Consumption Products

You will own the customer-facing consumption program at Box globally. As the owner, you will:

Monitor daily customer consumption, overage trends, and program activity, identifying accounts that require action and driving unresolved issues to closure.

Coordinate and execute operational actions including exception handling, managing customer controls, advising on account-specific treatments, and providing validated data for periodic customer reporting and billing.

Serve as the first-line subject matter expert for consumption billing questions from Account Teams and GTM stakeholders, providing timely guidance on program mechanics, alerts, and commercial considerations.

Work with Business Analytics and Product teams to investigate new usage patterns and new reporting capabilities, translating business requirements into clear, actionable requests for analysts and data specialists.

Review product updates and policy changes to assess operational impact, and contribute to internal playbooks, FAQs, and customer-facing guidance.

Act as the cross-functional orchestrator across work-streams converting ambiguous problems into clear decisions, owners, and action plans — while maintaining an integrated view of dependencies across product, billing, analytics, marketing, and customer communications.

Lead the expansion of consumption billing to new products at Box

You love building from scratch and leaving your mark. You are someone who excitedly brings structure to chaos, with the ability to connect disparate dots and discern signal from noise. You are incredibly detail oriented with a “GSD” mindset, while always keeping the big picture in mind. Where others see problems, you see solutions. You always put the customer in the center of your decision making. If this sounds like you, you also likely have the following experience:

You have 4+ years of experience in management consulting, program management, operations, or a cross-functional business role, ideally within a consulting firm, SaaS or technology company.

You have a strong understanding of SaaS business models and familiarity with consumption-based or usage-based pricing, including AI-driven products.

You have clearly demonstrated quantitative analysis experience, comfortably bring able to perform moderate analyses’ and interpreting data prepared by others

You communicate clearly and concisely in both written and verbal form, with the ability to simplify complex policies, workflows, and commercial terms for diverse audiences.

You have strong attention to detail when handling customer-specific terms, exceptions, alerts, and operational actions.

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week. Your Recruiter will share more about how we work and company culture during the hiring process.

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form . Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance. The Fair Chance Ordinance is provided here .

Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance. The Fair Chance Ordinance is provided here .

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Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information, check out our benefits and perks . In accordance with OFCCP compliance, here is the Pay Transparency Provision .