Program Manager, AMER Professional Services PMO

You should have a minimum of 8 years of experience in a Program Management role in a professional services organization

Deep experience with managing complex programs comprised of a variety of hardware, software, infrastructure, and cloud platforms and platform integrations

Exceptional organizational skills including ability to plan, attention to detail, facilitation, time management, leadership and multitasking skills

Ability to work with clients and stakeholders to identify business objectives and align program deliverables to them

Ability to align the deliverables (outputs) to the program's outcome

Excellent written and verbal communication skills in English

Proven ability to problem solve and be dynamic in complex situations

Self-starter with intense drive for improvement and delivering results

Strong working knowledge of Microsoft Office and Project planning tools

Proficient with Agile project management

Experience using change management processes for dynamic professional services projects

External customer-facing management experience (including partners)

Internal customer relationship management experience (i.e. sales, pre-sales, advisory services)

Experience managing multiple programs, projects, and clients in parallel is required

Working knowledge with tools like NetSuite and Salesforce a plus

Ability to adopt new processes and tools

PMP required, PgMP preferred

Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team requirements. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager.

The pay range for this position at commencement of employment is expected to be between USD $ 172,000 and USD $ 215,000 per year.

However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Our application deadline is 40 days from the date of posting. In good faith, the posting may be removed prior to this date if the position is filled or extended in good faith.

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