Program Launch Manager

Own the launch plan for new brand programs from signed deals to cards in wallets - the timeline, the dependencies, the DRIs, and the single source of truth everyone works from.

Manage and execute the launch process and associated trackers on a daily basis: daily standups, partner syncs, and executive updates. Everyone should always know what's on track, what's at risk, and what you need from them.

Find blockers early and clear them yourself where you can - and when you do need to escalate, come with a proposed answer.

Learn (and track) how each function does its part of a launch: credit policy and underwriting setup, program configuration, rewards design, funding and settlement, compliance and bank approvals, fraud controls, servicing readiness, and card fulfillment.

Get into the details other people skip - the disclosure that hasn't been reviewed, the test case nobody ran, the vendor deliverable with no owner. Launches fail on small details, and it's your job to catch them.

Act as the launch-facing point of contact for the brand partner's team, and manage the shared plan across both companies.

Coordinate deliverables across the issuing bank, card networks, processors, and vendors - each with their own timelines, requirements, and quirks.

Keep external parties honest on dates the same way you do internal teams.

2–6 years in roles where you shipped complex cross-functional work: launch or program management, operations, consulting, banking, or early-stage startup operating roles.

You have run at least one project where five or more parties had to deliver on the same date, and you were the person accountable for the whole thing.