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Program Coordinator, Hospice Services - Full-time
VON Canada
Whitby, CAN
Full-time
Entry · 2+ years experience
Onsite
CAD 24.18-25.69 hourly / hour
Discovered 2 weeks ago
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- Acts as a resource for the site with the implementation, maintenance and day-to-day operation of 1:1, group and virtual care solutions required by VON for service delivery.
- Troubleshoot and support inquiries from community members, clients and volunteers about the Hospice and Bereavement programs.
- Provide setup and training to new and existing Hospice Services volunteers.
- Providing coaching, mentoring and opportunities for debriefing with volunteers on an ongoing basis.
- Performs client assessments and determines suitability and eligibility for programs offered through Hospice Services.
- Maintain training materials for program administration.
- Perform resource and system navigation to make appropriate external referrals to partners/community resources.
- Create and maintain meaningful community relationships related to the hospice and bereavement field.
- Maintain an awareness of VON policies and procedures as they apply to applications.
- Ensures the provision of cost-effective client services and programs.
- Assesses clients for service needs, monitors service delivery and contributes to the development, evaluation and promotion of the program.
- Develops and implements program plans to meet department needs.
- Manages volunteers and staff within the program, taking the lead in orientation of program resources, training and in-services within the framework of VON Quality Management standards.
- Maintains regular engagement with clients and other health partners to ensure programs meet community needs.
- Functions as a primary support contact between clients, health professionals, community support and internal team members.
- Tracks and reports the result of program plans and team efforts on a timely basis to the relevant supervisor and internal stakeholders.
- Supports financial accountability within assigned programs by maintaining program budgets.
- Creates and prepares financial and statistical trending reports VON and funder obligations and for program analysis.
- Completes Disaster and Emergency Drills according to VON Disaster & Emergency program/policy.
- Plans and participates in multi-disciplinary meetings as required.
- Practices in accordance with the quality and risk management framework of VON Canada and Occupational Health and Safety legislation.
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