Program Coordinator (FT) - Resettlement Assistance Program

The Program Coordinator will support the delivery of services provided by Settlement Support Workers (SSWs) and other strategic initiatives within Immigration and Settlement Service .

This may include, but is not limited to coordinating and managing SSW operations conducting research , supporting evaluation initiatives, assisting with report writing, liaising with key community stakeholders, engaging in promotional activities, and performing administrative duties as required .

• Handle intake forms, booking, scheduling, coordinating activities of SSWs, including liaising between programs who frequently seek support of SSWs.
• Promptly respond to inquiries from program staff and clients.
• Keep accurate records and statistics related to SSW program activities.
• Participate in data entry, analysis, report writing, and evaluation, including tabulating survey responses.
• Support research to identify newcomer needs, trends, challenges, and potential gaps in services, including scanning applicable literature, conducting phone interviews, and focus groups.
• Develop opportunities for program development and improvement.
• Liaise with key community stakeholders to maintain the existing or establish new partnerships and collaboration.
• Manage the ISS events calendar, coordinate the planning and delivery of internal and external events.
• Coordinate and support organization of external and internal events in the ISS calendar, including staff training, Cabrini Feast Day, World Refugee Day and others as assigned.
• Engage in and support promotional activities.
• Perform other related duties as required, including being cross-trained on other duties held within the team. (e.g., data management, technology and innovation supports).

• Diploma/Degree in Education, Human Services or equivalent.
• 2 years' experience working with newcomers to Canada.
• Experience building effective partnerships and collaborations.
• Experience doing research, working with data, and writing reports.
• Additional relevant certifications or designations are considered an asset.
• Equivalent combinations of education and experience may be considered.

• Fluency in at least of one: Kinyarwanda, Swahili, Sango or Hausa.
• Excellent communication skills, both written and verbal.
• Demonstrated commitment to collaboration and strong interpersonal skills.
• Excellent planning, organizational, and time management skills.
• Strong attention to detail and accuracy.
• Take initiative, multitask, establish priorities, and work independently with limited supervision.
• Sound knowledge of Canadian social systems (i.e., immigration, settlement, health, legal, education, financial, social organization, housing, employment; etc.).
• Strong knowledge of community resources.
• Proficiency in the use of effective collaboration strategies with internal and external stakeholders.
• Demonstrates competence with Microsoft Office suite, Analytics, social media, Graphic Design, Videoconferencing Software Platforms (i.e., Microsoft Teams, Zoom, Webex, etc.), and other Agency computer applications and databases (i.e., Adobe Acrobat, Izzy/Salesforce).
• Strong public speaking, facilitation, and research skills.
• Acute awareness of and sensitivity towards those with diverse needs.
• High degree of flexibility and adaptability.
• Attention to detail to manage precise data entry and reporting requirements.
• Manage sensitive and confidential information.
• Demonstrate awareness of workplace diversity.
• Maintain professional boundaries.
• Work effectively as a member of a team.
• Speak a second language is viewed as an asset.
• Travel, as required, to different offices, programs, and other sites to attend/facilitate meetings, presentations, and/or training.

• The annual salary for this position is $58839.84 to $66231.36 based on qualifications and experience.
• We offer flexibility and supportive working environment.
• Comprehensive benefit options when eligible.
• Work within a highly collaborative, team-oriented organization, where your ideas are heard, and you can see your impact daily.
• Growth Opportunities: apply and grow your skills within a dynamic, innovative and expanding Agency that is taking a leadership role in our industry.

You will be joining an established Agency that is guided by faith to care for and bring hope to people in need with humility, compassion and respect.

With 65 years of service delivery experience, Catholic Social Services is one of the largest multi-function social services agencies in Canada, with nearly 2000 staff, and hundreds of volunteers delivering over 100 different programs to people in need throughout Central Alberta and Edmonton.

Our values are at the core of everything we do!

• Humility : We acknowledge with gratitude our human abilities and limitations. We demonstrate humility by doing the best that we can with the resources that we have.
• Compassion : We respond to people in need with love. We demonstrate our compassion by caring for people without judgment and without condition.
• Respect : We demonstrate our respect by being personally present, open and attentive to those we care for and by honouring their dignity and freedom.

We thank all applicants.

Only candidates selected for an interview will be contacted.

Catholic Social Services is committed to fostering a diverse and representative workforce.

In an effort to enrich our agency and reflect the communities we serve, we welcome applications from qualified individuals of all diverse groups and backgrounds.