Program Associate

This role is in our Hospitality Programs department, with close ties to teams across Kasa. While the Hospitality Programs team has a broad set of backgrounds in hospitality, real estate, technology, and beyond, everyone joined Kasa because they're passionate about ensuring our guests, property partners, and neighbors receive reliable and consistent high-quality service during each interaction.

As a Program Associate , you'll move between projects at different stages, owning execution on some and supporting the team on others. On any given week you might be:

Own the execution of assigned operational projects end to end, from kickoff through rollout and adoption.

Overhaul and rewrite SOPs and operational documents so they're clear, current, and actually followed.

Utilizes AI to automate health checks on documentation and automate deliverables.

Help scope product and internal tooling improvements, translating operational pain points into clear requirements for the teams who build.

Utilizes AI to help come up with solutions that translate to better workflows and operations for our onsite teams.

Own change management for every rollout. You'll identify who's affected, train them on what's changing, and verify adoption after launch.

Flag problems early. Don't wait until a project is visibly late to say something.

Act as a bridge between on-the-ground realities and program-level strategy, surfacing what's working and what isn't.

Define what success looks like before a project starts, and set clear measurement criteria against it.

Track your outcomes and deliver retros to inform the next project. Every project should have something to takeaway as a learning experience.

Use operational data to prioritize, make the case for changes, and show impact.

2+ years of experience in operations, project coordination, or hospitality.

Comfort managing multiple projects at once across different stages and stakeholders.

Bachelor's degree or equivalent work experience preferred.

Generalist at Heart: You love trying new things and learning on the fly, and you're comfortable being handed an unfamiliar problem and figuring it out.

Change-Ready: You've rolled out a new process or tool and gotten people to adopt it, not just launched it.

Data-Forward: Comfortable pulling, reading, and acting on operational data, and honest about measuring your own results.

Communicates in Writing: You write clear, frequent updates so stakeholders always know status, direction, and history, even when the update is "no update yet."

Tech-Savvy: Proficiency with tools like Google Suite, Notion, Claude, and Slack.

Travel-Ready: Willingness and ability to travel to Kasa properties as needed.

1+ years in a startup or fast-paced, high-growth environment.

Exposure to short-term rental operations, housekeeping, or maintenance.

Experience scoping or supporting product/tooling work with technical teams.

Comfort building and maintaining trackers, dashboards, or lightweight reporting.

Delivering assigned operations projects on time and, more importantly, getting them adopted.

Building a track record of clean SOP overhauls and smooth rollouts that teams actually use.

Becoming a reliable project management partner to the launch and program teams.

Showing, with data, that you learn from each project and get sharper with the next.

The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com and us.greenhouse-mail.io . We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this article from consumer.ftc.gov for more details.