Program Assistant - Anti-Trafficking Services

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as first point of contact and manage the USCRI national 1-800 General Line and network email account, ensuring prompt responses to inquiries;
• Review and respond or forward daily inquires for follow-up action as needed and coordinate service and information referrals from service providers, resettlement agencies, partners, survivors, attorneys, law enforcement agents, and other stakeholders in coordination with Program Officers;
• Facilitate connection of referrals from a variety of sources (including direct referrals from survivors) to service providers;
• Work closely with program staff to support day-to-day program operations, ongoing training and technical assistance;
• Support network-wide communications, assessments, and ongoing outreach to current and potential program partners;
• Schedule webinars, trainings and assist with capacity building and onboarding for the program and network;
• Support the development and maintenance of program database system;
• Assist with financial and program audits to ensure efficient funding allocation and quality standards of care, and assist with designated region(s) and/or specialized program areas as assigned and needed;
• Collect data and contribute to the analysis and reporting of programmatic outcomes;
• Process and track enrollment services, financial expenditures, data collection, analysis and evaluation, and assist with budget status and projections for timely and accurate programmatic reporting;
• Contribute to the service provider handbook, annual strategic programmatic workplan and program policies;
• Participate in meetings and trainings on issues relevant to TVAP/Aspire and help assist with presentations as needed;
• Generate correspondence, administrative reports and related documentation as assigned; and
• Perform other duties as assigned by supervisor.
• All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job duties indicated is not be an exhaustive statement and other job-related duties may be assigned as required by the supervisor(s).

POSITION REQUIREMENTS

• Bachelor’s degree in the areas of health and social services, international affairs and/or immigration policy, trauma-informed and responsive care, with related technical assistance and training a plus, or a minimum of an Associate degree AND at least two years of relevant experience in a related field;
• Experience working with victims of human trafficking and/or related programs aiming to increase access to critical resources for immigrant and underserved populations is preferred;
• Experience in supporting program management, evaluation, and/or training are a plus;
• Proficiency in Microsoft Office, specifically with Word, Power Point and Excel is required;
• Knowledge or experience with database programs to meet data collection and reporting needs is preferred;
• Quantitative skills with budget models to aid program oversight a plus.
• Ability to work both as a team member and independently, with a high level of self-motivation, flexibility to meet goals and deadlines in a fast-paced environment is desired;
• Strong interpersonal skills, including the ability to communicate with providers, partners, and survivors of diverse backgrounds;
• Ability to cultivate and maintain relationships and partnerships with program staff and external stakeholders and project partners;
• Spanish language ability is strongly preferred;
• Foreign language ability is desirable, and individuals of culturally diverse and/or underrepresented backgrounds, including survivor leaders, are encouraged to apply;
• Ability to travel domestically as required; and
• Demonstrated support of USCRI’s values by exhibiting respect for others, maintenance of confidential information and an appreciation of a multicultural workplace and a with a dedication to human rights, including of trafficking victims, refugees, immigrants, asylum seekers, and vulnerable or disenfranchised populations.

TRAINING REQUIREMENTS

• Satisfactory completion of USCRI’s Orientation and Program Trainings;
• Complete additional training as identified by supervisor or Human Resources.

PHYSICAL DEMANDS

ADDITIONAL NOTES

EQUAL EMPLOYMENT OPPORTUNITY