Program Assistant (2 Yrs Exp Req)

Assist with welcoming families in the office and effectively handling p hones inquir i es to ensure clear and helpful information is provided

Provide backup coverage and support for other administrative positions when requested , including but not limited to front desk coverage

Actively participate in Admin Group meetings, contributing to discussions, sharing insights, and supporting decision-making processes

Assist with community and office events, as requested

Promote the Wake County Smart Start programs and mission and represent WCSS in the community

Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Associate Degree in business administration or related field, and two (2) years related experience in a professional work environment, or equivalent combination of education and experience . Additional experience may be substituted for post-high school education, providing the requisite skills have been obtained.

Knowledge and Abilities:

Interpersonal skills that include but are not limited to : active listening, friendly, patient,

responsive, and the ability to resolve conflict and manage stress . Experience in administrative and organizational tasks including project coordination. Ability to apply Pre-K program eligibility and application guidelines and processes. Ability to handle multiple tasks and assignments. Ability to work in a fast-paced environment. Ability to collect, organize, analyze, track, and communicate information accurately and appropriately. Ability to edit and provide proofreading support . Ability to adapt to new processes and procedures. Knowledge of culturally responsive practices, ability to work with diverse populations, and a commitment to incorporating a racial equity lens.

Computer Skills : Proficiency in Microsoft Suite, knowledge of graphics and presentation applications. Ability to use email and internet/intranet applications.

Language and Communication Skills : Must have good verbal and written communication skills. Must have excellent phone skills. Ability to read and interpret documents such as instructions and procedure manuals. Ability to write routine reports and correspondence . Ability to speak effectively and appropriately respond to inquiries from families, service providers, childcare center staff, members of community organizations , or employees of WCSS. Spanish fluency is preferred .

Certifications, Licenses: Valid driver’s license

Safety, Security and Confidentiality : This position requires keeping complete confidentiality of all children’s information and protecting the confidentiality of all childcare facility files and records.

Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk , and hear . The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds . Specific vision abilities required by this job include close vision, and the ability to adjust focus.

Work Environment : The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. An individual in this position will be exposed to conditions typical of an office environment.

This is a hybrid position with in-office meeting and task requirements. There is the ability to work remotely depending on the project schedule set by the supervisor. The position may require occasional work performed outside of standard office hours, including evenings and weekends.

Maintain inventory of departmental supplies and materials identifying when additional supplies are needed

Prepare Purchase Orders, place orders for materials, and assist with the Receipt of Goods process, including but not limited to, ordering, unpacking, and inspecting purchases for the Pre-K department and participating sites

Assist with welcoming families in the office and effectively handling p hones inquir i es to ensure clear and helpful information is provided

Provide backup coverage and support for other administrative positions when requested , including but not limited to front desk coverage

Actively participate in Admin Group meetings, contributing to discussions, sharing insights, and supporting decision-making processes

Assist with community and office events, as requested

Promote the Wake County Smart Start programs and mission and represent WCSS in the community

Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Associate Degree in business administration or related field, and two (2) years related experience in a professional work environment, or equivalent combination of education and experience . Additional experience may be substituted for post-high school education, providing the requisite skills have been obtained.

Knowledge and Abilities:

Interpersonal skills that include but are not limited to : active listening, friendly, patient,

responsive, and the ability to resolve conflict and manage stress . Experience in administrative and organizational tasks including project coordination. Ability to apply Pre-K program eligibility and application guidelines and processes. Ability to handle multiple tasks and assignments. Ability to work in a fast-paced environment. Ability to collect, organize, analyze, track, and communicate information accurately and appropriately. Ability to edit and provide proofreading support . Ability to adapt to new processes and procedures. Knowledge of culturally responsive practices, ability to work with diverse populations, and a commitment to incorporating a racial equity lens.

Computer Skills : Proficiency in Microsoft Suite, knowledge of graphics and presentation applications. Ability to use email and internet/intranet applications.

Language and Communication Skills : Must have good verbal and written communication skills. Must have excellent phone skills. Ability to read and interpret documents such as instructions and procedure manuals. Ability to write routine reports and correspondence . Ability to speak effectively and appropriately respond to inquiries from families, service providers, childcare center staff, members of community organizations , or employees of WCSS. Spanish fluency is preferred .

Certifications, Licenses: Valid driver’s license

Safety, Security and Confidentiality : This position requires keeping complete confidentiality of all children’s information and protecting the confidentiality of all childcare facility files and records.

Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk , and hear . The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds . Specific vision abilities required by this job include close vision, and the ability to adjust focus.

Work Environment : The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. An individual in this position will be exposed to conditions typical of an office environment.

This is a hybrid position with in-office meeting and task requirements. There is the ability to work remotely depending on the project schedule set by the supervisor. The position may require occasional work performed outside of standard office hours, including evenings and weekends.