Program and Operations Manager (WI, Superior)

Essential Functions, Roles, and Responsibilities

• Primary Focus- Guardianship Program Oversight
• Coordinates and oversees daily operations of Twin Ports Guardianship Services
• Supports compliance with:
• Wisconsin Statute Chapters 54 and 55 (guardianship duties and reporting)
• Corporate guardianship requirements from Wisconsin?s Department of Human Services rules 85 and 94
• Wisconsin Medicaid
• U.S. Social Security benefits
• Long-term care benefits
• Tracks and supports:
• Guardian training requirements
• Court reporting deadlines and documentation
• Serves as the first point of coordination for guardianship issues, escalating matters appropriately
• Establishes and maintains collaborative, professional relationships with courts, counties, service providers, and community partners
• Maintains client database
• Attends intake and initial court hearings
• Onboards and assigns clients and participants to individual guardianship specialists
• When required, maintains a client and participant case load
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• Staff Support & Supervision
• Provides direct supervision to designated guardianship staff
• Supports scheduling, workload balance, and day-to-day problem-solving
• Reinforces ethical practice, confidentiality, and person-centered decision-making
• Supports onboarding, training and mentoring of new guardianship staff
• Operational & Leadership Support
• Supports the Executive Director with day-to-day operational coordination and follow-through
• Assists with refining procedures, documentation, and internal workflow processes
• Strengthens communication between the guardianship program and supported employment services
• Provides limited leadership coverage during Executive Director absences, as assigned
• Supervisory responsibilities
• The Program and Operations Manager supervises guardianship staff.