Program and Business Process Coordinator

• Provides program coordination and operational support for government-funded training programs, educational pathways, and workforce development initiatives.
• Supports the planning, implementation, and monitoring of program activities to ensure alignment with funding agreements, program objectives, and organizational standards.
• Coordinates program documentation, student/client records, enrollment information, attendance tracking, outcomes reporting, and other required administrative processes.
• Maintains accurate and up-to-date information in databases such as SharePoint lists and other reporting platforms.
• Develops, updates, and maintains program trackers, workflows, templates, process documentation, and operational tools to improve efficiency and consistency.
• Generates program-specific statistical reports, dashboards, and summaries to support decision-making and program evaluation.
• Coordinates logistics for information sessions, orientations, workshops, training activities, and program-related events.
• Communicates and coordinates with external stakeholders, including government representatives, community partners, training providers, and other service organizations.
• Provides administrative and technical support related to Microsoft 365 applications, SharePoint, Power BI, Canva, and other business tools.
• Responds to operational issues and escalates technical or process-related concerns to the appropriate department.
• Performs other related duties as assigned.

• Degree in Management, Business Administration, Human Resources, Project Management, Data Analytics, or a related field.
• A related Master’s degree is an asset
• Experience supporting government-funded programs, education/training programs, workforce development initiatives, or similar service delivery environments is an asset.
• Strong understanding of program coordination, administrative processes, reporting requirements, and stakeholder engagement.
• Proficient in Microsoft Office 365 applications, including Word, Excel, PowerPoint, Outlook, SharePoint, and Teams.
• Experience with data management, reporting tools, analytics, or business process improvement is preferred.
• Knowledge of Power BI, Power Automate, Canva, or other digital workflow tools is an asset.
• Strong organizational skills with the ability to manage multiple programs, deadlines, and competing priorities. Analytical and detail-oriented with strong problem-solving skills and the ability to identify process improvements.
• Excellent written and verbal communication skills with the ability to collaborate effectively with diverse stakeholders.
• Demonstrated ability to work independently, take initiative, and adapt to changing program requirements. Strong documentation, record-keeping, and project coordination skills.

• 2-3 years related work experience

Schedule: Mondays to Fridays 9am to 5:30 pm (40 hours a week)