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Program Administrator
Element Care
Lowell, USA
Full-time
Entry · 1+ years experience
Onsite
USD 68000-74000 yearly / year
Discovered 1 weeks ago
Free
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The Program Administrator under the direction of the Director of Center Operations and/or Center Manager manages the activities of the PACE program which includes the daily operations, quality, customer service, service delivery and cost management along with serving in an oversight capacity of a site for coverage. Position also ensures compliance with established state, federal, and organizational regulations.
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GENERAL SUMMARY
The Program Administrator under the direction of the Director of Center Operations and/or Center Manager manages the activities of the PACE program which includes the daily operations, quality, customer service, service delivery and cost management along with serving in an oversight capacity of a site for coverage. Position also ensures compliance with established state, federal, and organizational regulations.
ESSENTIAL RESPONSIBILITIES
- Oversees the day to day standards, fills in for staffing ratios, assists with scheduling, assists in fiscal management and quality improvement.
- Ensures compliance with federal, state and local regulatory requirements.
- Monitors the quality of service and utilization of standards.
- Assists in development and implementations of quality improvement plans.
- Ensures staff provides the highest quality of care and services.
- Investigates and resolves concerns regarding care and services.
- Assists in tracking the timeliness of completion of service requests, falls, significant events, grievances and care plans.
- Oversite of the following specialty areas:
- PACE Operations – Ensures all PACE requirements are met in terms of care planning, service delivery, grievances, appeals and other areas. Assists in overseeing customer service excellence especially with the Department Specialists/Receptionists. Works with the Center Manager in providing a robust food delivery service in a efficient and cost effective manner and in enhanced customer satisfaction experience. Provides coverage for Center Manager in their absence as needed.
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