Program Administrator II

• Welcome and assist entrepreneurs, business owners, community partners, and visitors.
• Coordinate intake and onboarding of new SBDC clients.
• Schedule business advising appointments and manage advisor calendars.
• Maintain confidential client records within the SBDC CRM system and ensure data accuracy.
• Assist with client correspondence, reports, and program communications.
• Coordinate workshops, webinars, training programs, and community events, including registration, logistics, materials, and follow-up.
• Prepare correspondence, presentations, reports, spreadsheets, and other business documents.
• Track program performance measures and assist with grant reporting.
• Process purchasing requests, invoices, reimbursements, and other administrative transactions in accordance with college procedures.
• Maintain office supplies, equipment, and operational resources.
• Support marketing and outreach efforts, including newsletters, social media coordination, website updates, and promotional materials.
• Coordinate meetings and maintain meeting agendas and minutes as requested.
• Build positive working relationships with community partners, local governments, chambers of commerce, lenders, and other organizations.
• Provide administrative support for special projects and new program initiatives.
• Perform other duties as assigned in support of the SBDC mission.
• Occasional travel within Yavapai County for events and outreach activities.

Minimum Qualifications Associate's degree or equivalent combination of education and experience. Three (3) years of progressively responsible administrative, program coordination, customer service, or office management experience. Excellent organizational and time-management skills. Strong written and verbal communication skills. Demonstrated ability to manage multiple projects with attention to detail. Proficiency with Microsoft Office Suite and standard office technology. Ability to maintain confidentiality and exercise sound judgment. Desired Characteristics The successful candidate will demonstrate: Outstanding customer service skills Initiative and sound judgment Strong organizational abilities Excellent attention to detail Ability to prioritize competing deadlines Positive, collaborative attitude Professionalism and discretion Interest in supporting entrepreneurship and small business success Ability to learn new technologies and systems quickly

• Associate's degree or equivalent combination of education and experience.
• Three (3) years of progressively responsible administrative, program coordination, customer service, or office management experience.
• Excellent organizational and time-management skills.
• Strong written and verbal communication skills.
• Demonstrated ability to manage multiple projects with attention to detail.
• Proficiency with Microsoft Office Suite and standard office technology.
• Ability to maintain confidentiality and exercise sound judgment.

The successful candidate will demonstrate:

• Outstanding customer service skills
• Initiative and sound judgment
• Strong organizational abilities
• Excellent attention to detail
• Ability to prioritize competing deadlines
• Positive, collaborative attitude
• Professionalism and discretion
• Interest in supporting entrepreneurship and small business success
• Ability to learn new technologies and systems quickly

Bachelor's degree.

supporting business, workforce, higher education, nonprofit, or economic development programs.

with CRM or database management systems.

Event planning or program coordination experience.

Knowledge of social media platforms and marketing tools.

working with grants or publicly funded programs.

Bilingual (English/Spanish) preferred.

• Bachelor's degree.
• Experience supporting business, workforce, higher education, nonprofit, or economic development programs.
• Experience with CRM or database management systems.
• Event planning or program coordination experience.
• Knowledge of social media platforms and marketing tools.
• Experience working with grants or publicly funded programs.
• Bilingual (English/Spanish) preferred.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear.

The employee is required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms.

The employee must be able to occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear.

The employee is required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms.

The employee must be able to occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.