indeed
Professional Services Manager - fluent Arabic and English
SailPoint Technologies
Dubai, UAE
Full Time
Manager
1 months ago
Project ManagementPeople ManagementCustomer Relationship ManagementSaaS DeliverySoftware DeliverySales Support
Free
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Project ManagementPeople ManagementCustomer Relationship Management
About the Role
SailPoint seeks a Professional Services Manager to lead customer engagements and manage a team delivering identity security solutions. The role requires 7+ years of experience in software/SaaS/consulting, 3+ years of project management, and 2+ years of people management.
Key Skills for This Role
Project ManagementPeople ManagementCustomer Relationship ManagementSaaS DeliverySoftware DeliverySales Support
Responsibilities
- Ensure services are provided, implemented correctly, and billed in a timely and accurate manner
- Partner cross functionally during the sales process, own the services portions of deals
- Serve as the senior point of contact for client escalations
- Oversee the financials of your team’s projects, focusing on profitability and productivity
- Work with the Resource Management Office to mediate and prioritize staff resources
- Provide project management duties on occasion for customer engagements
- Provide strategic updates on client performance to SailPoint Senior Management
- Work closely with Customer Success Managers to establish and maintain customer satisfaction
- Identify new opportunities for expanding SailPoint solutions and services footprint
- Take responsibility for the management of the team, including staffing, utilization, performance reviews, and career development
- Assist direct reports in career development by providing regular feedback, coaching and guidance
- Coach Engagement Managers and project team members on project performance and development areas
Requirements
- 7+ years of professional experience at a Software, SaaS, or consulting company
- 3+ years of project management experience
- 2+ years of people management experience
- Exceptional mentorship and leadership skills
- Experience with project management duties (planning, budget, scope, schedule, stakeholder, risk management)
- Exceptional communication skills and extensive experience working with clients and partners
- Outstanding organizational and multi tasking abilities
- Extensive experience working with Sales to scope services projects for enterprise software
- Bachelor's degree or equivalent work experience
- Fluent in Arabic and English
Full Job Posting
Why SailPoint?
- SailPoint empowers the largest, most complex organizations by putting identity at the Center of Security and IT.
- Our 2,000+ customers include global financial institutions, government entities, and pharmaceutical organizations.
Who You Are
- Professional Services Managers are self directed, highly motivated, and experienced leaders.
- You have significant experience building and maintaining professional relationships.
- You have exceptional leadership, communication, organizational, and problem solving abilities.
- You are an exceptional multitasker, able to meet and manage moving deadlines, gauge risks, and creatively resolve unexpected issues.
What You’ll Do
- Within the first month, begin to understand responsibilities by shadowing projects and sales efforts.
- At the end of three months, be responsible for engagement scoping, client communication, internal team management, escalation support, and overall service delivery.
- At the end of your first year, oversee your team and demonstrate trusted advisor status to customers, peers, and leaders.
Responsibilities
- Ensure services are provided, implemented correctly, and billed in a timely and accurate manner.
- Partner cross functionally during the sales process, own the services portions of deals.
- Interact with sales reps and sales leadership during pre sales and post sales phases.
- Serve as the senior point of contact for client escalations.
- Oversee the financials of your team’s projects, with a focus on profitability and productivity.
- Work with the Resource Management Office to mediate and prioritize staff resources.
- Provide project management duties on occasion for customer engagements.
- Provide strategic updates on client performance to SailPoint Senior Management.
- Work closely with Customer Success Managers to establish and maintain customer satisfaction.
- Identify new opportunities for expanding SailPoint solutions and services footprint.
- Take responsibility for the management of the team, including staffing decisions, utilization management, performance reviews, and career development support.
- Assist direct reports in career development by providing regular feedback, coaching and guidance.
Requirements
- 7+ years of professional experience at a Software, SaaS, or consulting company.
- 3+ years of project management experience.
- 2+ years of people management experience.
- Exceptional mentorship and leadership skills with a passion for continuous improvement.
- Experience with project management duties (project planning, budget, scope, schedule, stakeholder, and risk management).
- Exceptional communication skills and extensive experience working with clients and partners.
- Outstanding organizational and multi tasking abilities.
- Extensive experience working with Sales to scope services projects for enterprise software.
- Travel: This position requires up to 15% travel.
- Education: Bachelor’s degree or equivalent work experience.
Experience a small company atmosphere with big company benefits
- Great technical and career growth opportunities.
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