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Professional Services Manager
Gen AI
Abu Dhabi, UAE
Full Time
Manager
Hybrid
4 days ago
Project ManagementClient EngagementTeam LeadershipService DeliveryBudget ManagementCRM
Free
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Project ManagementClient EngagementTeam Leadership
About the Role
We are seeking an experienced Professional Services Manager to lead service delivery, client engagements, and operational excellence. The role involves managing delivery teams, overseeing projects, and optimizing service processes to ensure successful implementation of solutions.
Key Skills for This Role
Project ManagementClient EngagementTeam LeadershipService DeliveryBudget ManagementCRM
Responsibilities
- Lead and manage professional services delivery activities, ensuring projects are completed on time, within scope, budget, and quality expectations
- Develop and execute professional services strategies, operating models, delivery frameworks, and best practices aligned with organizational goals
- Manage client engagements from initiation through delivery, implementation, adoption, and ongoing success
- Partner with Sales, Account Management, Customer Success, Product, Engineering, Operations, and Executive Leadership to ensure seamless customer outcomes
- Establish project governance processes including planning, resource allocation, risk management, status reporting, and performance tracking
- Manage professional services teams including consultants, project managers, implementation specialists, and technical resources
- Monitor key performance indicators (KPIs) including project profitability, utilization rates, customer satisfaction, delivery timelines, service quality, and operational efficiency
- Identify opportunities to improve service offerings, delivery methodologies, customer experience, and revenue growth
- Oversee project budgets, contracts, statements of work (SOWs), change requests, and commercial performance
- Develop executive level reports, dashboards, project updates, and strategic recommendations for leadership
- Drive continuous improvement initiatives through process optimization, automation, knowledge management, and service innovation
- Build strong relationships with customers, partners, vendors, and internal stakeholders to support long term success
Requirements
- Bachelor's degree in Business Administration, Information Technology, Engineering, Project Management, or related field
- Minimum 5 years of experience in professional services, consulting, project delivery, implementation, customer success, or related roles
- At least 2 years of experience managing professional services teams, delivery programs, or complex client engagements
- Strong understanding of professional services operations, project management methodologies, service delivery models, and customer lifecycle management
- Experience managing enterprise clients, complex implementations, digital transformation initiatives, or technology enabled services
- Strong financial and commercial understanding including project profitability, resource planning, forecasting, and contract management
- Experience with project management tools, CRM platforms, ERP systems, reporting tools, Microsoft Office Suite, and analytics platforms
- Excellent leadership, communication, negotiation, stakeholder management, and problem solving skills
- Ability to manage multiple priorities while delivering high quality outcomes in remote and hybrid environments
- Master's degree or professional certifications such as PMP, PRINCE2, Agile, Scrum, ITIL, or equivalent are advantageous
Full Job Posting
About Us
- We are a customer focused, innovation driven organization delivering high value solutions and professional services that help clients achieve business transformation, operational excellence, and measurable outcomes.
The Role
- We are seeking an experienced Professional Services Manager to lead service delivery, project execution, client engagement, and operational excellence across professional services initiatives.
Key Responsibilities
- Lead and manage professional services delivery activities, ensuring projects are completed on time, within scope, budget, and quality expectations.
- Develop and execute professional services strategies, operating models, delivery frameworks, and best practices aligned with organizational goals.
- Manage client engagements from initiation through delivery, implementation, adoption, and ongoing success.
- Partner with Sales, Account Management, Customer Success, Product, Engineering, Operations, and Executive Leadership to ensure seamless customer outcomes.
- Establish project governance processes including planning, resource allocation, risk management, status reporting, and performance tracking.
- Manage professional services teams including consultants, project managers, implementation specialists, and technical resources.
- Monitor key performance indicators (KPIs) including project profitability, utilization rates, customer satisfaction, delivery timelines, service quality, and operational efficiency.
- Identify opportunities to improve service offerings, delivery methodologies, customer experience, and revenue growth.
- Oversee project budgets, contracts, statements of work (SOWs), change requests, and commercial performance.
- Develop executive level reports, dashboards, project updates, and strategic recommendations for leadership.
- Drive continuous improvement initiatives through process optimization, automation, knowledge management, and service innovation.
- Build strong relationships with customers, partners, vendors, and internal stakeholders to support long term success.
Requirements
- Bachelor's degree in Business Administration, Information Technology, Engineering, Project Management, or a related field.
- Master's degree or professional certifications such as PMP, PRINCE2, Agile, Scrum, ITIL, or equivalent are advantageous.
- Minimum 5 years of experience in professional services, consulting, project delivery, implementation, customer success, or related roles.
- At least 2 years of experience managing professional services teams, delivery programs, or complex client engagements preferred.
- Strong understanding of professional services operations, project management methodologies, service delivery models, and customer lifecycle management.
- Experience managing enterprise clients, complex implementations, digital transformation initiatives, or technology enabled services.
- Strong financial and commercial understanding including project profitability, resource planning, forecasting, and contract management.
- Experience with project management tools, CRM platforms, ERP systems, reporting tools, Microsoft Office Suite, and analytics platforms.
- Excellent leadership, communication, negotiation, stakeholder management, and problem solving skills.
- Ability to manage multiple priorities while delivering high quality outcomes in remote and hybrid environments.
What We Offer
- Flexible remote/hybrid work opportunity within the United Arab Emirates.
- Competitive compensation package.
- Professional growth and leadership development opportunities.
- Exposure to strategic client engagements, digital transformation, and enterprise service delivery.
- Collaborative culture focused on innovation, accountability, and operational excellence.
- Opportunity to shape professional services capabilities and deliver meaningful customer impact.
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