Professional Services Engineer / Technician
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Key skills for this role
About the Role
SEDCO is a global leader in providing digital branch transformation solutions. Our mission is to empower businesses with innovative solutions to transform their branches, while offering their customers the exceptional experience that they deserve.
Key Skills for This Role
Full Job Posting
Company Description
SEDCO is a global leader in providing digital branch transformation solutions.
Our mission is to empower businesses with innovative solutions to transform their branches, while offering their customers the exceptional experience that they deserve.
We provide comprehensive customer experience solutions all across the globe and we operate in GCC, Saudi, Levant, and other locations in Africa and Europe.
Role Description
This role will be responsible for performing support, maintenance, installations, site surveys, documentations, updates/upgrades, troubleshooting, etc. for SEDCO’s products at customers’ locations.
Responsibilities
- Make onsite Support for SEDCO’s Products HW/SW.
- Make remote Support for SEDCO’s Products HW/SW.
- Install & Configure for SEDCO’s Products HW/SW.
- Conduct Site Surveys.
- Conduct SEDCO’s Products Updates/Upgrades.
- Complete Documentation for SEDCO’s Products as required.
- Maintain Excellent Customers’ relationship.
- Conduct Presentations/Demos on SEDCO’s Products as required.
- Do internal Service Department Tasks.
- Conduct Training to Partners.
- SEDCO’s Products Customization & Configurations.
Qualifications
- Minimum Bachelor's degree in Computer Engineering or Computer Science.
- Maximum 2 Years’ experience in the field, fresh graduates are encouraged to apply.
- Excellent command of English & Arabic Spoken and Written.
- Ability to relocate according to work needs.
- Excellent customer service & communication skills.
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