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Professional Services Engineer
SEDCO
Riyadh, KSA
Full-time
Entry
Onsite
Discovered 5 days ago
Computer engineering or computer scienceEnglishArabicCustomer supportHardware and software installationNetworking
Free
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Computer engineering or computer scienceEnglishArabic
Role Overview
Provide support, maintenance, installations, site surveys, documentation, updates, upgrades, and troubleshooting for SEDCO products at customer locations.
Key Skills for This Role
Computer engineering or computer scienceEnglishArabicCustomer supportHardware and software installationNetworking
Full Job Posting
Role Description
Provide support, maintenance, installations, site surveys, documentation, updates, upgrades, and troubleshooting for SEDCO products at customer locations.
Responsibilities
- Respond to customer calls and queries and help customers resolve technical issues.
- Provide onsite and remote support for SEDCO hardware and software products.
- Install and configure SEDCO hardware and software products.
- Conduct site surveys, product updates, and product upgrades.
- Complete required product documentation.
- Maintain customer relationships and conduct product presentations and demonstrations.
- Perform internal service department tasks and train partners.
Qualifications
- Bachelor’s degree in Computer Engineering or Computer Science.
- Ability to relocate according to work needs.
- Excellent spoken and written English and Arabic.
- Experience with documentation tools such as Microsoft Word, Visio, and Project.
- Excellent customer service and communication skills.
- Knowledge of networking, Windows administration, database and reporting administration, the IT project lifecycle, and Web Services APIs.
- Knowledge of Microsoft Power BI, HTML5, and .NET development is a plus.
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