Professional Services Consultant - P3

Professional Services within Fortinet, is an integral part of the support and services organization, as a result the Consultant will collaborate effectively with peers to drive customer satisfaction.

The Consultant delivers Professional Services as part of their regional team, on site and remotely to customers.

The Consultant delivers technical services including design, implementation, migration, optimization and related documentation.

The Consultant also participates in scoping projects in the pre-Sales phase and is aware of best practice methodology to build and construct a Scope of Work.

The Consultant instils confidence to customers through their technical ability, focused communication skills and structured approach to implementing security solutions.

This role requires a constant focus on improving technical skills through training or on-job learning opportunities.

The Consultant needs to be collaborative and build effective working relationships within Fortinet to drive success.

The Consultant is expected to contribute to team processes and highlight to management any risk to projects.

• Delivers assigned projects to the satisfaction of the Customer in collaboration with the PMO team including deployment, configuration, knowledge transfer, testing and troubleshooting of products and technologies in the customer environment.
• Assists on site throughout a rollout, migration or go-live phase with a focus on minimizing risk and maximizing customer satisfaction
• Performs project risk analysis, reports escalated issues and implements mitigation plans.
• Develops an understanding of customer engagements (objectives, project scope, business and technical requirements) to ensure expectations are met.
• Produces project related documents including any required technical architecture diagrams. These documents might include High-Level Design, Low-Level Design, Migration Plan, Test Plan, Methods of Procedures, Network Implementation Plan, As-Built guide. Ensures that project documents are accurate, complete, current and stored appropriately.