Production Support Engineer

TSMC is the world's leading semiconductor foundry, pioneering advanced chip manufacturing technologies that power the future of electronics. Our cutting-edge 4-nanometer fab in Phoenix, Arizona represents our commitment to expanding US-based semiconductor production and technological innovation. Our employees must demonstrate a strong sense of reliability and enthusiasm and possess an attitude that embodies our core values – Integrity, Commitment, Innovation and Customer Trust.

As a Production Support Engineer, you will play a critical role in overseeing activities to support production. This position involves managing a team of technicians, handling a variety of different projects simultaneously and ensuring success of day-to-day operations at Key-In Center and MFG Training. The ideal candidate for this role must have strong technical capability and possess customer service mindset with excellent verbal and written communication. Must be data driven and possess strong project management capabilities to support production needs. The responsibilities also include collaborating with internal and external customers to coordinate and execute events such as customer visits, audits, PR events, corporate functions, or other gatherings.

The Production Support Engineer will perform various duties, including, but not limited to, the following:

Direct and lead a team of technicians to carry out activities associated with Key-In Center and MFG Training team

Duties include but are not limited to managing clean room operation and material management, auditing, training related activities, enforcing protocol, conducting fab tours, and event planning

Assign tasks, provide guidance, and monitor the performance of team members

Co-work with Human Resources on recruiting and retention for MFG Direct Labor

Ensure MFG training requirements align with company and department goals

Facilitate development of training (courses, OJT enhancement)

Coordinate and manage supplier and contractor activities to support FAB needs

Involve with yearly budget planning and inventory management

Work with Quality group to ensure FAB consumables and furniture meet company quality standards

Analyze production support processes and identify areas for improvement

Perform analysis to optimize cost of consumables to stay within budget while meeting quality standards

Administer and coordinate fab tours, internal/external FAB Audits

Serve as the primary point of contact between the production support team and other departments

Lead and manage multiple cross-functional short and long-term projects with potentially overlapping deadlines

Coordinate with production, engineering, and functional teams to address support needs

Interact with production leaders to understand training and development needs

Provide support, advice, and solutions to internal customer facing issues or having questions

Able to plan, support, and execute events for the company or community engagement activities