workday
Production support Engineer - Merchant Services
Nab
AUS
Contract
Mid
Hybrid
Discovered 2 weeks ago
ServiceNowConfluence/SharePointJira/RallySplunkOpenSearchCloudWatch
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
ServiceNowConfluence/SharePointJira/Rally
Key Skills for This Role
ServiceNowConfluence/SharePointJira/RallySplunkOpenSearchCloudWatch
Full Job Posting
Worker Type
You will join a Business‑as‑Usual (BAU) Production Support team responsible for keeping critical banking applications and platforms stable, available, and performing as expected . This role plays a key part in protecting customers and the business when things don’t go to plan.
The role operates in a 24×7 production environment , with participation in a planned, rotating on‑call roster . You’ll work with established monitoring, runbooks, and escalation paths to restore service quickly and minimise customer and business impact.
Key Responsibilities
- Incident Management (Top Priority)
- Provide 24×7 on‑call support on rotation.
- Triage, troubleshoot, and restore services using logs, metrics, and dashboards.
- Lead or participate in incident response with clear roles, escalation support, and documented runbooks .
- Provide timely updates with support from incident managers and platform SMEs where required .
- Monitoring & Operatioal Control
- Monitor application/platform health using Splunk, OpenSearch, CloudWatch, AppDynamics.
- Detect and respond to service degradation.
- Maintain alerts, runbooks, and monitoring coverage to lower MTTR.
- Problem Management & RCA
- Contribute to Root Cause Analysis ( RCA ) for major/repeat incidents.
- Track permanent fixes and validate effectiveness.
- C hange & Release Support
- Support deployments, patching, and security updates (often after hours).
- Follow Change Management processes and maintain release documentation.
- Disaster Recovery & Resilience
- Participate in DR tests and maintain recovery playbooks.
- Platform & Application Support
- Support applications across on‑prem and AWS environments.
- Work with Windows/Linux/Unix, Oracle, MQ, Control‑M, and related tech s .
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Nab
Process Improvement & Re-engineering Consultant
Gurugram, IND
SeniorFull-time
Discovered 1 weeks agoView →
Associate Vice President
Gurugram, IND
Discovered 3 days agoFull-time
Analyst
Gurugram, IND
Discovered 3 days agoFull-time
Analyst
Gurugram, IND
Discovered 1 weeks agoFull-time
Senior Vice President
Bengaluru, IND
Discovered 1 weeks agoFull-time
Process Improvement & Re-engineering Consultant
Gurugram, IND
Discovered 1 weeks agoFull-time
Senior Analyst
Gurugram, IND
Discovered 1 weeks agoFull-time
Senior Analyst
Gurugram, IND
Discovered 1 weeks agoFull-time
Analyst
Gurugram, IND
Discovered 1 weeks agoFull-time