Production Support Engineer

Required Skills & Experience

• Java Application Support: Experience in supporting Java/J2EE applications in production environments. Good understanding of application logs, JVM parameters, and basic performance tuning concepts.
• Experience in supporting Java/J2EE applications in production environments.
• Good understanding of application logs, JVM parameters, and basic performance tuning concepts.
• IBM MQ: Hands-on experience with IBM MQ configuration and administration. Ability to debug messaging issues and monitor message queues and channels.
• Hands-on experience with IBM MQ configuration and administration.
• Ability to debug messaging issues and monitor message queues and channels.
• Autosys Job Scheduling: Experience creating, modifying, and troubleshooting Autosys jobs. Understanding of job dependencies, calendars, and event handling.
• Experience creating, modifying, and troubleshooting Autosys jobs.
• Understanding of job dependencies, calendars, and event handling.
• Monitoring Tools (Preferably Dynatrace): Experience using Dynatrace or similar APM tools (e.g., AppDynamics, New Relic). Ability to interpret dashboards, traces, and alerts to identify performance issues.
• Experience using Dynatrace or similar APM tools (e.g., AppDynamics, New Relic).
• Ability to interpret dashboards, traces, and alerts to identify performance issues.
• Linux/Unix: Strong command-line skills (file operations, processes, network commands, shell basics). Experience with log analysis and basic scripting is a plus.
• Strong command-line skills (file operations, processes, network commands, shell basics).
• Experience with log analysis and basic scripting is a plus.
• SQL: Strong SQL querying skills (joins, aggregations, filters, performance considerations). Experience working with relational databases such as Oracle, MySQL, or PostgreSQL.
• Strong SQL querying skills (joins, aggregations, filters, performance considerations).
• Experience working with relational databases such as Oracle, MySQL, or PostgreSQL.
• Communication: Good written and verbal communication skills. Ability to interact with business users and technical teams in a clear and professional manner.
• Good written and verbal communication skills.
• Ability to interact with business users and technical teams in a clear and professional manner.

Preferred Skills

• Domain Knowledge: Banking or financial services domain exposure (preferred but not mandatory). Familiarity with payments, core banking, or trading systems is an advantage.
• Banking or financial services domain exposure (preferred but not mandatory).
• Familiarity with payments, core banking, or trading systems is an advantage.
• Additional Nice-to-Have: Experience with incident management tools (e.g., ServiceNow, JIRA). Knowledge of ITIL processes (Incident, Problem, Change Management). Basic scripting (Shell, Python, etc.) for automation of routine tasks.
• Experience with incident management tools (e.g., ServiceNow, JIRA).
• Knowledge of ITIL processes (Incident, Problem, Change Management).
• Basic scripting (Shell, Python, etc.) for automation of routine tasks.

Education & Experience