Production Support Engineer

Position Purpose

Primary duties will include

• Monitor and maintain production systems to ensure high availability and performance.
• Respond promptly to incidents, provide technical support, and resolve issues in line with SLAs.
• Perform root cause analysis for production incidents and propose long-term solutions to prevent recurrence.
• Providing advanced troubleshooting and resolution.
• Develop and implement automation scripts to streamline incident resolution and system monitoring.
• Application Support for Payments Applications (Java/.NET, MongoDB, SQL, Azure Cloud):
• Provide support for applications, troubleshooting technical issues, ensuring performance and availability.
• Collaborate with development teams to address code-related issues and support application deployment.
• Optimize application performance and conduct regular health checks to ensure system stability.
• Assist in the design and implementation of new features and enhancements for payment applications.
• Cloud Technologies Support:
• Work with cloud technologies (Azure) to ensure seamless integration, deployment, and management of production applications and databases.
• Resolve cloud infrastructure issues.
• Implement and manage cloud security measures to protect sensitive data and applications.
• Monitor cloud resource usage and optimize costs through efficient resource management.