Production Support Analyst-2

50 years ago, John C. Bogle had a vision to start an investment company that did things differently. A company with no external shareholders. Where all the profits were invested back into the business and used to lower costs. Evidently, it was as bold as it was brilliant. To this day, Vanguard Group still has no external shareholders. That means no share prices to protect, and no profits to generate for outside owners.

Today, Vanguard is one of the world’s largest investment management companies, serving more than 50 million investors worldwide. For more than 30 years Vanguard Australia has been supporting individual investors, financial advisers, and superannuation members to achieve their long-term financial goals.

GIFS APAC Run Org (Trading Floor Support Team) is part of global IT operations support team that helps to run, reduce and restore any application incidents. The team plays a critical role in supporting our investment management process by supporting critical trading systems. This is a senior productions support role that will provide technical leadership to the team as well as be key point of contact for our users in the equities and fix incomes group. Core Responsibilities

Provides advanced level production support of applications, databases, and systems. Directs and coordinates technical procedures to resolve production issues after evaluation. Provides infrastructure configuration services on multiple platforms in the test environment.

Leads the monitoring of production systems for alerts, outages, and system issues. Researches issues and performs root cause analysis to minimize risk. Manages the expectations and requirements of business and production support teams.

Sets service level agreements and ensures that support requests are resolved within the service level agreement timeframe. Resolves elevated issues and communicates the resolutions. Partners with key stakeholders/vendors to ensure deliverables and SLAs are met and minimize business impact.

Involves in performing system health checks to proactively trap issues on the fly and also deep diving into data flow analysis across systems by leveraging SNOW/Pager Duty