Production Services Specialist II

Overview:

Responsibilities:

• Leads production support triage efforts, manages bridge line troubleshooting, engages in technical research, and escalates issues to leadership as needed
• Ensures all impacts are accurately recorded and documented in the system of record, oversees that documents and wikis are updated and available for use during triage, and supports the documentation of application flows, upstream/downstream impacts during outages, the customer experience, and contacts for support needs
• Identifies and/or validates business impacts through interpretation of monitors, dashboards, and logs to communicate with leadership and vendors
• Manages activities to identify incident root cause, resolution, preventative actions, and change requests, and reports on incident data quality
• Promotes and enforces production governance during triage/testing and identifies production failure scenarios, vulnerabilities, and opportunities for improvement
• Serves as a subject matter expert for applications within a portfolio, leveraging extensive knowledge of application functionalities and application flows
• Assesses and prioritizes research requests, ad hoc reports, and offline incidents at the direction of senior team members and delegates work as needed to team members and peers
• Maintain accurate certificate records and compliance reporting
• Track and report certificate inventories across business units and AITs
• Coordinate certificate renewals before expiration
• Validate certificate metadata and deployments
• Communicate with certificate owners, managers, and application teams
• Support testing in lower environments before production deployment
• Required Qualifications:
• 2+ years of hands on experience in Production support environment
• Certificate issuance
• Renewal and replacement
• Revocation
• Expiration monitoring
• Deployment validation
• Strong understanding of SSL/TLS protocols, encryption, and Public Key Infrastructure (PKI)
• Desired Qualifications:
• TCP/IP
• SSL/TLS/mTLS

Skills:

• Adaptability
• Analytical Thinking
• Influence
• Production Support
• Risk Management
• Automation
• Collaboration
• Innovative Thinking
• Result Orientation
• Solution Design
• Business Acumen
• DevOps Practices
• Project Management
• Solution Delivery Process
• Stakeholder Management
• Shift:
• Hours Per Week:
• Pay Transparency details