Production Services Specialist II

Overview:

Responsibilities:

• Leads production support triage efforts, manages bridge line troubleshooting, engages in technical research, and escalates issues to leadership as needed
• Ensures all impacts are accurately recorded and documented in the system of record, oversees that documents and wikis are updated and available for use during triage, and supports the documentation of application flows, upstream/downstream impacts during outages, the customer experience, and contacts for support needs
• Identifies and/or validates business impacts through interpretation of monitors, dashboards, and logs to communicate with leadership and vendors
• Manages activities to identify incident root cause, resolution, preventative actions, and change requests, and reports on incident data quality
• Promotes and enforces production governance during triage/testing and identifies production failure scenarios, vulnerabilities, and opportunities for improvement
• Serves as a subject matter expert for applications within a portfolio, leveraging extensive knowledge of application functionalities and application flows
• Assesses and prioritizes research requests, ad hoc reports, and offline incidents at the direction of senior team members and delegates work as needed to team members and peers
• Required Qualifications:
• 3+ years of hands‐on experience with Teradata
• 3+ years of hands‐on experience with AutoSys and UNIX
• 3+ years of hands‐on experience with Hadoop
• Provide on-call rotational support, Saturdays, and Sundays and on holidays as required
• Desired Qualifications:
• JCL/ECL Unix/Shell Scripts
• Experience in Hive, Impala, Spark data analysis and support
• Strong SQL skills / Experience tuning Teradata SQL queries
• Experience working in global teams, cross-cultural environment
• Excellent communication and presentation skills

Skills:

• Adaptability
• Analytical Thinking
• Influence
• Production Support
• Risk Management
• Automation
• Collaboration
• Innovative Thinking
• Result Orientation
• Solution Design
• Business Acumen
• DevOps Practices
• Project Management
• Solution Delivery Process
• Stakeholder Management
• Shift:
• Hours Per Week:
• Pay Transparency details