We are seeking a proactive and detail-oriented Production Enginee r to support our Field Service Engineers (FSE’s) and wider technical teams. This role is critical in bridging manufacturing operations, field service, and global support by ensuring high-quality documentation, effective troubleshooting processes, and continuous improvement initiatives. The Production Engineer will play a key role in driving reliability, compliance, and efficiency in both device production and field service activities.
Key Skills for This Role
QMSMicrosoft OfficeSOPs
Full Job Posting
Job Summary
We are seeking a proactive and detail-oriented Production Enginee r to support our Field Service Engineers (FSE’s) and wider technical teams. This role is critical in bridging manufacturing operations, field service, and global support by ensuring high-quality documentation, effective troubleshooting processes, and continuous improvement initiatives. The Production Engineer will play a key role in driving reliability, compliance, and efficiency in both device production and field service activities.
Key Responsibilities
Responsibilities will include defining procedures for FSE’s to follow, lead corrective action meetings for investigating common issues found in the field, collaborate with cross functioning teams to ensure all FSE activities are conducted to ensure product quality and conformity.
Duties
Duties include, but are not limited to:
Documentation & Compliance Develop, review, and update Standard Operating Procedures (SOPs) and work instructions for FSE activities including issue resolution, product upgrades and preventative maintenance. Ensure all documentation changes are processed and released through the Quality Management System (QMS), in collaboration with key stakeholders. Maintain compliance with internal quality standards and external regulations through documentation control and process validation.
Develop, review, and update Standard Operating Procedures (SOPs) and work instructions for FSE activities including issue resolution, product upgrades and preventative maintenance.
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Global Services is seeking a Team Lead to manage inbound US process teams in an international voice BPO operation. The role focuses on KPI performance, client satisfaction, team coaching, and delivery consistency, with a
Ensure all documentation changes are processed and released through the Quality Management System (QMS), in collaboration with key stakeholders.
Maintain compliance with internal quality standards and external regulations through documentation control and process validation.
Spare Parts & Tool Management Management of Device Spare Parts Kits, including packaging, Bills of Materials (BOMs), and supporting documentation. Establish and update SOPs for approved field service tool kits, ensuring alignment with production specifications and regulatory requirements.
Management of Device Spare Parts Kits, including packaging, Bills of Materials (BOMs), and supporting documentation.
Establish and update SOPs for approved field service tool kits, ensuring alignment with production specifications and regulatory requirements.
Data and Continuous improvement Collate and interpret FSE data to investigate common issues to scope improvement projects Liaise with FSE teams and global support to track in-field repairs to highlight and trends Present findings to Engineering teams to influence design reviews and improvements Support and drive corrective and preventative action (CAPA) processes, including root cause analysis and implementation of corrective actions
Collate and interpret FSE data to investigate common issues to scope improvement projects
Liaise with FSE teams and global support to track in-field repairs to highlight and trends
Present findings to Engineering teams to influence design reviews and improvements
Support and drive corrective and preventative action (CAPA) processes, including root cause analysis and implementation of corrective actions
Other duties Support with general production NPI activities
Support with general production NPI activities
Experience Working with a regulated industry (e.g. medical device, pharmaceutical etc.) Producing test and inspection documentation and operating procedures. Conducting and leading root cause analysis meetings.
Working with a regulated industry (e.g. medical device, pharmaceutical etc.)
Producing test and inspection documentation and operating procedures.
Conducting and leading root cause analysis meetings.
Knowledge/Skills/Abilities Working experience of ISO9001 Working knowledge of GMP and GDP Excellent oral communication skills essential Strong organisational and problem-solving abilities Proficient in Microsoft office applications Knowledge of ISO9001, ISO13485 standards
Working experience of ISO9001
Working knowledge of GMP and GDP
Excellent oral communication skills essential
Strong organisational and problem-solving abilities
Proficient in Microsoft office applications
Knowledge of ISO9001, ISO13485 standards
Qualifications/Education Degree in Mechanical Engineering or similar subject
Degree in Mechanical Engineering or similar subject
We offer outstanding benefits to include an attractive bonus, generous pension contributions, private healthcare and an excellent starting salary.
If you are looking to utilise your skills to really make a difference to humankind, then consider joining our team and apply today!
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
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Company
Oxford Nanopore Technologies: Our goal is to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology for faster, information rich, accessible and affordable molecular analysis. The first application is DNA/RNA sequencing, and the technology is in development for the analysis of other types of molecules including proteins. The technology is used to understand and characterise the biology of humans and diseases such as cancer, plants, animals, bacteria, viruses, and whole environments. With a thriving culture of ambition and strong innovation goals, Oxford Nanopore is a UK headquartered company with global operations and customers in more than 125 countries.
About Global Services
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