Production Control Supervisor-(Night)

Provide functional support in the enterprise operations center, during overnight shift, which provides advanced infrastructure support of Windows, Unix and mainframe servers, databases, applications, hardware and software, telecommunications, peripherals, and data center environments.

Responsible for the identification and resolution of service-level problems and mission-critical tasks, by helping to resolve technical problems, for complex IT systems.

Understands organizations’ strategic goals and contributes expertise in future planning activities.

Plan and manage the work of the functional group.

Lead projects and initiatives.

Under direction from management, works at an advanced level of all enterprise operations phases; client/server (physical and virtual servers), mainframe, networking, telecommunications, using independent judgment in matters of significance and technical complexity.

Provide effective first, second and third-tier problem recognition, to ensure continuous, uninterrupted service, through troubleshooting, isolation, resolution and self-directed analysis to restore service affecting IT infrastructure.

Manage, schedule, report and troubleshoot batch processing jobs utilizing automated scheduling software in mainframe and open systems environments.

Create, and maintain job definitions, interrelationships and calendars.

Investigate and work closely with applications and/or technical support staff, in the event, error conditions require corrective actions to be taken.

Evaluate, recommend and implement automation and scheduling solutions to meet stakeholder needs.

Assist in handling business and IT related emergencies.

Provide services for disaster recovery, data restoration and Windows server decommissioning and hardware replacement.

Develop and maintain operational documentation.

Interact with internal and external technical support staff including developers, technicians, managers, vendors and carriers when necessary to work on affected hardware, software and associated peripheral devices including voice and data circuits.

Lead the functional team; direct day-to-day activities, and provide guidance and recommendations.

Provide input into team employee performance reviews.