successfactors
PRODUCTION AGENT L1
Wipro | Consulting-Led and AI-Powered Technology Services & Consulting Company
Mumbai, IND
Full-time
Entry
Onsite
Discovered 3 weeks ago
RAVEPayroll(HCM)
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
RAVEPayroll(HCM)
Role Overview
Apply now Apply Now Start applying with LinkedIn Start Please wait...
Job Title: PRODUCTION AGENT L1 City: Mumbai State/Province: Maharashtra Posting Start Date: 8/4/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs.
Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses.
With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
For additional information, visit us at www.wipro.com.
Key Skills for This Role
RAVEPayroll(HCM)
Full Job Posting
Job Description
Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs
͏
Do
Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAâÃÂÃÂs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Wipro | Consulting-Led and AI-Powered Technology Services & Consulting Company
MID LEVEL MANAGER (MLM) L2
Hyderabad, IND
Discovered 1 weeks agoFull-time
MID LEVEL MANAGER (MLM) L2
Hyderabad, IND
Discovered 1 weeks agoFull-time
MID LEVEL MANAGER (MLM) L2
Hyderabad, IND
Discovered 1 weeks agoFull-time
DEVELOPER L4
Hyderabad, IND
Discovered 2 weeks agoFull-time
Team Lead (Collections & Recovery Expertise)
Pune, IND
Discovered 2 weeks agoFull-time
Microsoft Dynamics Practice Specialist
, GBR
Discovered 2 weeks agoFull-time
POSH Internal Committee (IC) Member
Bengaluru, IND
Discovered 3 weeks agoFull-time
DataBricks - Data Engineering
Bengaluru, IND
Discovered 3 weeks agoFull-time