linkedin
Product Support Specialist (New Role)
RedRock Resourcing
Bath, UAE
Full Time
Mid
Onsite
3 weeks ago
Technical SupportTroubleshootingWindowsDatabase TechnologiesMSSQLOracle
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
Technical SupportTroubleshootingWindows
About the Role
A growing healthcare technology company seeks a Product Support Specialist to provide technical support, installation, and training for specialist software platforms used by pharmaceutical and research organisations.
Key Skills for This Role
Technical SupportTroubleshootingWindowsDatabase TechnologiesMSSQLOracle
Responsibilities
- Provide remote technical support and troubleshooting for software and instrument integration issues
- Install, configure, and maintain software solutions and supporting infrastructure
- Support integrations with analytical and laboratory instrumentation
- Troubleshoot communication issues involving RS232, USB, Ethernet, COM ports, and drivers
- Deliver customer training and assist with software implementations
- Support database configuration, upgrades, and system migration
- Create and maintain technical documentation, FAQs, and user guides
- Assist with validation activities within highly regulated environments
- Work closely with customers to understand requirements and deliver effective solutions
- Travel to customer sites across the UK, with occasional European and international travel
Requirements
- Strong troubleshooting, diagnostic, and analytical skills
- Experience supporting hardware and software environments
- Excellent communication skills and a customer focused approach
- Ability to manage workloads effectively and prioritise tasks
- Strong IT knowledge, including Windows environments and database technologies
- Comfortable working both independently and as part of a collaborative team
Full Job Posting
About the Role
- Product Support Specialist for a growing technology company within the healthcare sector
- Hands on, customer facing position supporting specialist software platforms
- Used by pharmaceutical, PET radiopharmacy, and research organisations in highly regulated environments
What You'll Be Doing
- Providing remote technical support and troubleshooting for software and instrument integration issues
- Install, configure, and maintain software solutions and supporting infrastructure
- Support integrations with analytical and laboratory instrumentation
- Troubleshoot communication issues involving RS232, USB, Ethernet, COM ports, and drivers
- Deliver customer training and assist with software implementations
- Support database configuration, upgrades, and system migration
- Create and maintain technical documentation, FAQs, and user guides
- Assist with validation activities within highly regulated environments
- Work closely with customers to understand requirements and deliver effective solutions
- Travel to customer sites across the UK, with occasional European and international travel
What We're Looking For
- Strong troubleshooting, diagnostic, and analytical skills
- Experience supporting hardware and software environments
- Excellent communication skills and a customer focused approach
- Ability to manage workloads effectively and prioritise tasks
- Strong IT knowledge, including Windows environments and database technologies
- Comfortable working both independently and as part of a collaborative team
Desirable Experience
- Experience within laboratory, scientific, or software development environments
- Knowledge of MSSQL and/or Oracle databases
- Understanding of C#/.NET
- Experience integrating instruments via Serial, USB, or Ethernet connections
- Knowledge of GMP, GAMP, or software validation processes
- Experience delivering customer training
- Full UK driving licence
What's on Offer
- Opportunity to work with cutting edge software
- Structured career development and progression opportunities
- Competitive salary package
- 24 days annual leave plus bank holidays, increasing with service
- Additional Christmas shutdown day
- Private medical insurance through BUPA
- Scottish Widows pension scheme
- Death in service benefit
- Cycle to work scheme
- Access to gym facilities
- Annual Center Parcs team building weekend for employees and their families
- Supportive, collaborative culture within an award winning organisation
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career