Product Support Specialist

• Manager and Senior Manager, Client Support

• Clients

• Work independently with minimal supervision
• Extensive collaboration with team members and other departments
• Remote work

• Client Obsessed – This role influences 100% of all client experiences who purchase Multiview Financial Software. You must have excellent interpersonal and customer service skills and are comfortable building rapport with our clients to develop trust and confidence in our products and services.
• Work Smart – You must be proactive in anticipating and resolving problems client problems using strong analytical and problem-solving skills to meet our client’s expectations and the requirements of the job.
• Stronger Together – You collaborate with a wide range of internal and external stakeholders and team members to determine the problems to solve and deliver the best solutions to our clients with exceptional client service skills.
• People First – You demonstrate high levels of emotional intelligence and empathy towards all stakeholders, both internal and external
• Believe in Better – You question the status quo while you seek, accept, and complete tasks using your own initiative. You ask “why” a lot and communicate clearly and efficiently when getting to the root of the problems.

• A degree, diploma, certification, or equivalent in business, accounting or relevant experience
• Experience Level: 1 – 2 years in customer support or an accounting role
• Demonstrated skills in client escalation, conflict resolution and negotiation.
• Demonstrated excellence in presenting to an executive-level audience, both written and verbal
• Excellent client service, interpersonal and relationship-building skills.
• Excellent multi-tasking, organizational, time management and problem-solving skills
• Excellent team-building skills, to work well within a team environment.
• Self-sufficient, resourceful, and able to work well with minimal supervision.
• Ability to demonstrate a high degree of professionalism.
• Innovative thinker with a growth mindset.
• Demonstrated level of technical proficiency with Microsoft Office at the Intermediate or Advanced levels
• Willingness to be coached, mentored, and driven to reach your fullest potential.
• Experience demonstrating Multiview’s core values, building, and advancing the reputation of the company and its clients.
• Ability to travel minimally within Canada and the US

WHAT WE WOULD LOVE TO SEE?

• Prior ERP or Multiview Financial Software experience
• Knowledge of accounting and financial management practices
• Prior experience working in the SaaS/Software industry.

comes in many forms, many skills are transferable, and passion goes a long way.

If your experience is this close to what we are looking for, consider applying.

We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we are dedicated to adding new perspectives to the team and encouraging everyone to apply.

Multiview builds powerful, easy-to-use financial applications for clients across North America.

As a leader in the ERP/Financial Software industry, we partner with sophisticated clients across multiple industries to End Month End™

We are extremely proud of the company we have built.

Bringing together professionals with diverse backgrounds, talents, and expertise is vital to making our company stronger.

Our people-first culture is our biggest advantage, and we are excited to share that commitment with you!

MULTIVIEW?

At Multiview, you can make an impact that matters in a way that you never thought possible.

With endless opportunities at every turn, and a company culture built to empower and develop our people to be the best they can be, Multiview is THE Software Company for you to learn, grow, create, connect, and lead.

We do this by taking care of our employees first.

We strongly believe that a great job should keep you happy both at work and in life and we encourage that by offering:

• Competitive Compensation
• 4 weeks vacation to start, additional paid time off to supplement work-life balance, wellness, and mental health days.
• Company paid competitive Benefits including Extended Health, Dental, Vision and more.
• Continuous growth opportunities, and leadership development

Please submit your resume, and a cover letter describing, why you are a unique fit for this position by applying to this posting.

We thank all applicants for expressing their interest in Multiview; however, only those candidates selected for an interview will be contacted.

Multiview is committed to providing an inclusive and accessible candidate experience.

If you require accommodation during the recruitment and selection process, please let us know.

We will work with you to meet your needs.

Multiview promotes a diverse, inclusive, and accessible workplace.

By embracing diversity, we are building a more effective organization that empowers our employees to be the best that they can be.

We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we are dedicated to adding new perspectives to the team and encouraging everyone to apply.

Multiview is an Equal Opportunity Employer, and we are committed to creating a barrier-free working environment for all.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and Ontario Human Rights Code, Multiview will provide accommodation throughout the recruitment, selection and/or assessment process for applicants with disabilities, upon request.