Product Support Engineer / Technical Advisor (Biggleswade, GB)

Your Responsibilities

• Provide all aspects of technical support to the Liebherr-Great Britain and Liebherr Ireland Mobile and Crawler Crane Customers • Provide all aspects of technical support to the Liebherr-Great Britain and Liebherr Ireland Mobile and Crawler Crane field Service and workshop engineers • Work as a member of the team assisting and supporting department colleagues as well as other departments in LGB LIR if required • Develop and maintains excellent working relationships with all departments and team members to assist in achieving the department high standards • Communicate all technical information to the right people at the right time, including material received from the Liebherr Group factories • Manage specific jobs and projects as appropriate and take responsibility for their completion • Participate in the management of warranty work, liaising with the Liebherr Group factories and customers to achieve the best outcomes for all parties • Brief and deploy engineers as required, ensuring that optimum competencies and resources are applied to each job and project • Investigate or participate with others in the investigation of incidents, accidents or customer technical issues, report on these cogently in a form that will stand up to rigorous scrutiny • Undertake to attend meetings and exhibitions off-site and overseas. This will include time spent away from home overnight • Participate in a rota-based out-of-hours call-out system

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