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Product Support Engineer Intern
SmartWinnr
Hyderabad, IND
Internship
Internship
Onsite
Discovered 1 weeks ago
Platform issue triageLog analysisRoot cause analysisClient supportSLA managementSOP and runbook documentation
Free
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Platform issue triageLog analysisRoot cause analysis
Role Overview
SmartWinnr is seeking a proactive and detail-oriented Product Support Engineer Intern for its team in Hyderabad.
This is a hands-on technical role involving platform diagnosis, enterprise client support, SOP creation, and product improvement.
The role works with product, engineering, and customer success teams and supports clients across India, the United States, Europe, Asia-Pacific, and the Middle East.
Key Skills for This Role
Platform issue triageLog analysisRoot cause analysisClient supportSLA managementSOP and runbook documentation
Full Job Posting
About SmartWinnr
SmartWinnr is an AI-powered sales enablement and coaching platform for regulated industries including pharmaceuticals, medical devices, banking, and insurance.
The platform supports customer-facing teams with conversation practice, AI-driven feedback, and compliant field-performance training.
SmartWinnr serves enterprise users globally and combines enterprise-grade security with GDPR compliance.
About the Role
SmartWinnr is seeking a proactive and detail-oriented Product Support Engineer Intern for its team in Hyderabad.
This is a hands-on technical role involving platform diagnosis, enterprise client support, SOP creation, and product improvement.
The role works with product, engineering, and customer success teams and supports clients across India, the United States, Europe, Asia-Pacific, and the Middle East.
Key Responsibilities
- Investigate platform bugs, examine logs, and isolate root causes.
- Resolve client tickets across global regions while meeting SLA timelines.
- Coordinate with product and engineering teams on escalations.
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