greenhouse
Product Support Engineer
HighRadius
Hyderabad, IND
Full-time
Mid · 3+ years experience
Onsite
Discovered 3 weeks ago
SQL
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Role Overview
Functional Support Consultant will be responsible for providing support to our high-end, robust and scalable SaaS products. He/She plays a significant role as an extension of our internal teams, the ultimate HighRadian ambassador who delivers continuous support from the advent of the conflict to the time it gets resolved. S/he should be keen to learn about our complex software products and have a people-first mentality. If you are ready to leverage your grit, creativity and bit of wit and humor to experience an awesome company culture - then you should be a HighRadian!
Key Skills for This Role
SQL
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Job Summary
Functional Support Consultant will be responsible for providing support to our high-end, robust and scalable SaaS products. He/She plays a significant role as an extension of our internal teams, the ultimate HighRadian ambassador who delivers continuous support from the advent of the conflict to the time it gets resolved. S/he should be keen to learn about our complex software products and have a people-first mentality. If you are ready to leverage your grit, creativity and bit of wit and humor to experience an awesome company culture - then you should be a HighRadian!
Responsibilities
- Responsible for providing product support to users of the HighRadius applications.
- Own customer reported issues and drive them to resolution meeting the SLAs.
- Provide a delightful customer experience by partnering with internal and external stakeholders.
- Supports and contributes to the growth of best practices for delivery of HighRadius Support services.
- Understand HighRadius application troubleshooting practices to ensure successful resolution of the issues.
- Have the will to learn and understand our products and their features to support and educate clients.
- Follow the Quality and Process compliance to do the right thing for customers and the organization.
- Dynamically prioritize tickets and multi-task when needed
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