Product Support Engineer

Enterprise sales runs on relationships, and every tool built to manage them is a database from 2005. Reps lose seven-figure deals because they can't see who actually matters inside an account. We're building the system of intelligence that replaces the CRM.

Centralize is the relationship intelligence platform for enterprise revenue teams. Companies like Webflow, Decagon, Elevenlabs, Brex, Cognition, and LangChain use us to close their largest deals. We've grown 5x since last year, and customers are pulling us forward faster than we can ship.

We’ve raised a Series A led by NEA, bringing our total funding to $18M+ alongside Salesforce Ventures, Y Combinator, and operators including Stewart Butterfield (Co-Founder & CEO, Slack), Cal Henderson (Co-Founder & CTO, Slack), and sales leaders from Figma, Box, Dropbox, Anthropic, and Notion.

Centralize was founded by Rachit Kataria, a founding engineer on Facebook Shops who helped scale it to 250M MAUs, and Will Wang, who led the launch of Slack Huddles, the fastest-growing product in Slack's history.

This is a unique opportunity to stand up the support function at Centralize from scratch. You'll own our customer support channels end to end, and the team will look to you for more than just fast, helpful responses. You'll also be a source of product feedback, roadmap input, and process ideas as we build support out for the first time.

Compensation: $60k - $100k + equity + benefits.

Answer customer questions about the product, spanning a wide range of topics.

Write and update knowledge base content, including troubleshooting guides, feature explainers, and more.

Use Centralize every day, give feedback, and help influence the roadmap.

Work closely with engineering to fix bugs and troubleshoot issues.