Product Support Coordinator

Work various tickets as assigned.

Work on various supplier contracts and allocations into the database as assigned.

Review terms and conditions of contracts, pinpoint any potential problem areas and handle them in a proactive manner.

Liaise with Product Managers where necessary.

Perform Quality Control on contracts to assure that all products are loaded in the database correctly.

Assist with other ad hoc tasks as needed.

Collaborate with internal departments to ensure smooth operations in Product Loading.

Candidate must possess at least Bachelor's or a College Degree in Hospitality/Tourism/Hotel Management or equivalent.

Candidates must have a Tourplan background experience.

At least 1 year of working experience in the travel industry, preferably in contract loading.

Familiarity with travel industry systems and tools is an advantage.

Must work well independently in a team-oriented environment.

Excellent verbal & written English communication skills

Strong analytical, problem-solving and interpersonal skills for effective collaboration.

Strong prioritization skills in order to meet established deadlines

Intermediate proficiency with Microsoft Word, Excel, and Outlook.

Proficiency in efficient time management and adept task prioritization

Ability to conduct internet research with demonstrated computer skills

Highly detail oriented with an ability to concentrate for an extended period of time.

What can you expect from Goway? Imagine working for a company where your career feels like an adventure. At Goway, you’ll join a global community that supports one another:

We offer a competitive salary accompanied by performance incentives, and we place real importance on time away from work, such as paid personal days for when life calls for them and your birthday off each year.

Your future matters to us, so we match your RRSP contributions and provide comprehensive medical, dental, and vision coverage.

Our commitment to professional growth means you’ll have access to continuous learning and industry-leading training that keeps you at the forefront of travel innovation.

Travel is in our DNA, so you’ll enjoy exclusive perks and discounts on worldwide getaways.

Since we operate across Toronto, Vancouver, Los Angeles, Manila, Sydney, and beyond, you’ll collaborate across cultures and shape a career path that reflects your ambitions.

Goway is an equal-opportunity employer. We celebrate differences and are committed to fostering an inclusive workplace for everyone. We appreciate every applicant’s interest. Please be advised that only those selected for an interview will be contacted.