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Product Support Analyst
Amex Global Business Travel
Gurugram, IND
Full-time
Senior · 5+ years experience
Onsite
Discovered 2 weeks ago
SabreApolloGalileoAmadeusMicrosoft Outlook
Free
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Key Skills for This Role
SabreApolloGalileoAmadeusMicrosoft Outlook
Full Job Posting
What You’ll Do
Manage product support for cases including product breakdowns and defects, documenting your case research to help global clients resolve challenges
Maintain a good understanding of all Amex GBT Online Booking Tools (OBT), MI Products and approval products; share expertise on travel industry practices and technologies
Test solutions and new product functionality releases
Ensure adherence to SLA agreements
Produce recurring and ad-hoc reports
Monitor and advise management of potential roadblocks
Maintain documentation and communication with clients and management on progress and achievements
Liaise with Vendor Product Support and Product Managers to build and keep user documents, manuals, test plans, FAQs etc., updated as needed
Connect with key contacts including OBT Vendors, airline, hotel, car, and GDS Partners
What We're Looking For
5+ years of experience in the travel industry
Extensive experience in corporate travel operational reservation workflows and procedures
3+ years of knowledge and understanding GDS systems (Sabre, Apollo, Galileo, Amadeus)
Proficient in Microsoft Outlook, Word, Excel, and PowerPoint
Excellent business writing skills
Maintain productivity standards on client servicing experience
Strong prioritization, time management, decision-making, and creative problem-solving skills
Flexibility to work various shifts
Location
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