Product Specialist - Health Facility

Job Responsibilities

• Achieve assigned sales targets and revenue growth for pharmaceutical products and healthcare solutions.
• Build and maintain strong relationships with key stakeholders, including physicians, pharmacists, procurement teams, and healthcare decision-makers.
• Conduct product presentations, detailing sessions, and scientific discussions with healthcare professionals.
• Coordinate with internal teams (supply chain, regulatory, medical affairs, and marketing) to ensure seamless order fulfilment and customer support.
• Ensure compliance with pharmaceutical regulations, ethical promotional practices, quality standards, and company policies.
• Handle customer inquiries, complaints, and feedback professionally to ensure high customer satisfaction and long-term business relationships.
• Identify and develop new business opportunities within hospitals, medical centers, retail pharmacies, and healthcare institutions.
• Maintain up-to-date records of customer interactions, sales activities, call reports, and sales pipeline in CRM systems.
• Monitor market trends, competitor activities, prescription patterns, and customer needs to support strategic planning.
• Participate in medical conferences, exhibitions, CMEs, and marketing activities to promote products and enhance brand visibility.
• Perform other department duties related to his/her position as directed by the Head of the Department.
• Prepare and submit accurate quotations, tenders, and proposals in a timely manner.
• Promote and detail pharmaceutical products to doctors, pharmacists, hospitals, clinics, and healthcare professionals.
• Provide expert product knowledge and recommend suitable pharmaceutical solutions based on customer and patient needs.
• Provide regular sales forecasts, market intelligence, and performance reports to management.
• Support product launches, product evaluations, and promotional campaigns in collaboration with internal stakeholders.

Experience

Education